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About Us
Kenect is based in the “Silicon Slopes” of Utah. Our team is committed to helping businesses grow and succeed through our state-of-the-art business texting platform.
With Kenect, our goal is to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It’s time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold.
About This Role
As an Integrations Support Engineer, you will play a critical role in maintaining an ‘above and beyond’ customer experience for our 8,000 customers. managing all things related to our 100 integrations. This includes troubleshooting integration bugs with our Customer Support Specialists and, in some cases with customers, working closely with integration partners, managing the feature request intake process for integrations, partnering with product managers on escalated integration risks or issues and urgent coding changes, proactively monitoring data to identify trends and opportunities for improvements, and being the internal expert to our Customer Experience and Sales teams. You will report to our Director of Support and Digital Customer Experience. Your success will be measured by resolution time, first-time reply, ticket time since update, percent of unresolved tickets to total tickets.
What You Will Be Doing
Skills & Qualifications
Our Company Values We Hope You Showcase
What Kenect Offers!
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Legal Disclosure
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Full Time
IT Outsourcing & Consulting
$83k-100k (estimate)
04/21/2024
06/19/2024
kenect.com
CEDAR HILLS, UT
50 - 100
2017
RYAN WILLIAMS
$5M - $10M
IT Outsourcing & Consulting