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Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

POSITION SUMMARY:

The Records and Information Manager, reporting to the Director, Legal Operations and based at Kemper’s corporate headquarters in Chicago, oversees all aspects of managing electronic and physical records within the company, and will help transition Kemper’s Records and Information Management (“RIM”) program to a broader information governance program.

POSITION RESPONSIBLITIES :

• Lead Kemper’s record retention and disposition function in compliance with company policies and applicable schedules and procedures
• Identify and mitigate RIM-related risks and provide management reports on RIM program
• Manage offsite storage inventory and vendor relationships , including coordination of activities with vendors providing storage, shredding, imaging and other related services
• Develop strategies and implement updates that modernize records management processes, enhance compliance, and ensure the security, accessibility and defensible disposition of stored information, with particular attention to lifecycle management in M365
• Collaborate with Records Liaisons in all business functions to execute RIM projects and monitor compliance
• Partner with legal, privacy, information security, human resources, information technology, compliance and other teams to update, maintain and track policies, procedures and training
• Collaborate with business partners on digitization and data migration projects
• Update RIM-related training modules as policies and technologies are revised
• Keep abreast of developments and best practices in Records Management industry
• Collaborate with Director, Legal Operations to enhance and modernize information management and governance and improve content sharing and file organization processes
• Provide administrative coordination on periodic regulatory examinations

POSITION QUALIFICATIONS:

• 5 years of records information management in financial services or insurance industry
• 3 years of supervisory and/or management experience
• Bachelor’s Degree
• Demonstrated competence in records management, with experience conducting inventories, data mapping, researching and developing retention schedules, understanding media types, creating file classification systems and techniques, etc.
• Demonstrated competence with Microsoft O365 environment, including strong experience managing SharePoint sites and document libraries
• Experience with document conversions, data migrations and digitization initiatives
• Ability to work independently and in a cross-functional team environment
• Excellent project management, organization, communication and skills
• Ability to analyze problems and propose and implement solutions
• Degree in Records Management, Library Science, or Management Information Systems
• Knowledge of insurance industry information handling requirements
• Information governance-related certifications (CRM, CIPP, IGP)
• Experience fielding and fulfilling regulatory information requests
• Sponsorship is not accepted for this opportunity.
• This is a hybrid position reporting weekly into our Chicago, IL office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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