Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.Currently Kellton Tech is looking for talented resources for one of our listed client.
Below are the position details

Job title: Call center/ Payroll Specialist II

Work location: Charlotte, NC (Onsite during training period- Hybrid after

WFH - Monday and Friday ; In Office - Tuesday-Thursday

Contract duration: 5 months with potential to convert

Team background:

7-8 currently

Day 2 Day:

taking inbound calls 80-100

Dealing with payroll issues such as missing pay, leave of absence.

Technical must haves:

Call Center experience (3-4 years preferred)

Nice to haves:

bachelor s degree

payroll experience

SAP experience

Excel

Responsibilities:

Answer incoming calls according to established procedures and performance standards.

Create work orders and capture structured data for each issue in order to provide audit trails and statistical analysis.

Ability to understand and follow documented departmental processes.

Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.

Follow established payroll guidelines.

Ability to learn and understand Payroll applications (SAP, MyCPM, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.

Process and respond to emails according to standard procedures.

Perform other team-specific tasks as assigned.

Qualifications:

Bachelor s degree preferred

Effective oral and written communication skills

Payroll processing knowledge preferred

SAP experience preferred

Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to chenna DOT reddy AT Kellton DOT com

Thanks for all your time!