Call Center/Payroll Specialist, Charlotte, NC

Responsibilities:

• Answer incoming calls according to established procedures and performance standards.
• Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
• Ability to understand and follow documented departmental processes.
• Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.
• Follow established payroll guidelines.
• Ability to learn and understand Compass Payroll applications (SAP, MyCPM, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.
• Process and respond to emails according to standard procedures.
• Process off-cycle checks according to standard procedures.
• Perform other team-specific tasks as assigned.

Qualifications:

• Bachelor’s degree preferred
• Effective oral and written communication skills
• Payroll processing knowledge preferred
• SAP experience preferred

Job Type: Contract

Pay: $19.38 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Charlotte, NC 28217: Relocate before starting work (Required)

Work Location: In person