Who are we?

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams Realty is a gathering place for the industry's best real estate agents. The Keller Williams of Central PA Market Center features a state-of-the-art real estate training room, majestic office space, and a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams of Central PA is a hot spot for agents looking to rapidly build and grow their real estate careers.

Who are we looking for?

The Director of First Impressions must understand to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The Director of First Impressions will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Director of First Impressions will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and is swayed by enthusiasm.

The Director of First Impressions will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

The Director of First Impressions will assist in the management of the office by providing support and feedback to the Leadership Team on all matters affecting the productivity and operation of the Market Center.

What will you do?

Essential duties and responsibilities

• Answering the phone courteously
• Properly routing phone calls and returning missed calls/responding to voicemails
• Greeting everyone in a positive & professional manner
• Receive and sort mail and deliveries
• Maintain the appearance of the reception area, conference rooms and other shared spaces throughout the MC.
• Update monthly training calendars, newsletters and email blasts
• Enter Escrow Checks Received on an intake spreadsheet
• Assist leadership team with small projects/tasks

Communications/Interactions

• Sales Associates – daily
• Agent Service Coordinator – daily

Management Responsibilities

• None

Knowledge/Skills

• World-class service is a concept that you understand and implement.
• You learn and adapt quickly to new systems
• Neat, clean, and professional appearance
• Creative Thinker -You like to think outside the box
• Enjoy customer contact and solving problems
• High school graduate
• Phone skills and experience
• People skills and experience
• Must be computer efficient including G Suite, Canva
• Technology and Social Media savvy is preferred
• Resourceful
• Accountable
• Coachable

Preferred Experience

• General Office Experience including Receptionist: 1 Year
• Customer Service: 1 Year

This position is full-time, Monday through Friday, 8:30am - 5:00pm. Please submit a cover letter and resume if interested in becoming a candidate.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person