Description

Job purpose

The dispatcher plans, schedules and dispatches loads, work orders and equipment for the conveyance of materials or freight for normal operations, service, or emergency needs. Engages with the drivers and communicates regularly with the terminal manager.

Duties and responsibilities

• Proficient at TMW Data Entry – including:
  • Planning & delegating Daily/Weekly Plan
  • Reviewing/communicating changes to plan as required.
• Demonstrates initiative & creativity to increase “Fill Rate” on completed loads per week.
• Understands and Escalates:
  • Issues with problem drivers/lanes
  • Recognizes trends in Customer Orders
  • Customer concerns
  • Broker/Carrier/Sister-Terminal concerns/opportunities
• Required to manage After hours calls & problem solving 24/7 Access.
• Understands Dispatching roles/issues with material management.
• Able to Plan/Assign loads to Drivers independently.
• Provides Professional Interface with Customers & Drivers– always representing Page.
• Communicates with Customers, other terminals, and Drivers appropriately via Totalmail, phone, email, text, etc.
• Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers.
• Delegates administrative tasks
• Assists with Billing issues.
• Skilled in all duties & responsibilities of Dispatch Administration
• Works well with minimal supervision
• Safety sensitive position
• Ride along with company driver, gain an understanding of driver operations and work completed within their daily functions.
• Regular Attendance & Punctuality

Benefits:

• Meritain Aetna (2 plan options)
  • Free Teledoc and single Medical Bridge when enrolling in company health coverage.
• Company sponsored HRA (Health Reimbursement Card)
• Excellus Dental
• Excellus Vision
• Group Sponsored Life/ADD 1x annual salary.
• Pet Insurance (3 plan options)
• Voluntary Supplemental plans offered through Colonial to include.
  • (Accident, Disability, Cancer, Life/ADD, Medical Bridge, Teladoc)
• Company sponsored EAP (Employee Assistance program)
• Wellness Program to include support services of company Wellness Nurse
• 401K to include company match
• Monthly Profit Share
• PTO (Paid time off)
• Paid Holidays
• Verizon Discount program

Qualifications

Qualifications

• Associate degree preferred.
• 2 years of dispatch work experience in the trucking industry
• Bulk trucking experience preferred.
• Strong computer skills
• Strong listening skills
• Solid judgment and decision-making ability
• Ability to manage time.
• Must have critical thinking skills.
• Service oriented personality.
• Strong ability to communicate and work in a team.
• Must pass a post-offer, pre-employment drug test and agree to agencies drug free workplace policies.

Safety in the Workplace

Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements

• Required to stand, walk, use hands/fingers, handle/feel, and reach with hands and arms.
• Must be able to read, write, talk, and hear.
• Must be able to lift/move up to 40lbs.
• Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus.

EEO Statement

• It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.