Description

Position: Fulltime

Shift: Day

Hourly: $20.00-$24.00 (based on experience)

The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.

Responsibilities:

• Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate
• Invoice customers at time of closing order>confirm price table accuracy/customer billing information
• Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.
• Compiles repair details in Transman for onsite units and road service trucks.
• Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
• Develops estimates and communicate immediately 10% variance
• Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.
• Adept and proficient with all shop related operating procedures, processes and workflows
• Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)
• Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
• Knowledgeable and supports Safety, ELD & CSA communications with Drivers

Benefits:

• Aetna (offer 2 plans)
• Company Sponsored HRA card (Health Reimbursement)
• Dental
• Vision
• Pet Insurance / Pet Discount program
• Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)
• Company Sponsored Group Life Insurance (1x annual salary)
• EAP- Employee Assistance Program
• Wellness Program
• Profit Share Program
• 401K Company Match
• PTO (Paid Time off)
• 6 - Paid Holidays

Qualifications

Qualifications:

• 5- year experience as a Service Writer
• 3- year experience specialized knowledge in the heavy-duty equipment field
• High school diploma; associates degree preferred 
• Mechanical / technical knowledge
• Ability to multitask
• Attention to details
• Self-motivated / team player

Requirements:

• Must be able to pass a post-hire drug screen, background check and employment verification

Location:

• Weedsport, NY

Company Website:

• www.pagetrucking.com