Onsite Client Support Specialist, Medical Devices - Miami, FL Location Miami, FL Employment Duration Employee Full Time Shift Mon-Fri, 8 hour day Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

ROLE OVERVIEW

KARL STORZ is currently seeking an On-Site Endoscopic Specialist (OES) to join the Field Service Departments Group at a client site based in Miami, FL.

Reporting to the Region Manager, Field Service , the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.

KEY RESPONSIBILITIES :

Key responsibilities will include, but may not be limited to :

• Face-to-face customer support, including OR, SPD and Biomed
• Daily maintenance and management of KARL STORZ products
• Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account;

preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality

• Training and education for the OR and supporting departments
• Designing process improvements to improve efficiencies and reduce repair costs.
• Tasks will vary depending on the agreement with the account and will generally include :
• Video tower / system set-up and support,
• Inspection, repair, troubleshooting and replacement of KARL STORZ devices
• Monitoring, reporting and facilitating repair / exchange transactions.
• Transporting, cleaning / sterilization and packaging of instruments after use.

REQUIREMENTS :

Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.

• 0-4 years of experience in sterile processing surgical technology, medical repair, sales, or services management
• Possess exceptional organizational skills and the ability to multi-task
• MS Office - proficient user as role will need to work with spreadsheets and reporting

Preferred, but not required

Higher degree

LI-KM1

Vaccine requirements at KARL STORZ due to COVID-19

KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or *sincerely held* religious beliefs.

During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation.

Please to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
• 3 weeks vacation, 10 holidays plus paid sick time*
• 401K retirement savings plan providing a match of 60% of the employees first 6% contribution
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• Tuition reimbursement of up to $5,250 per year
• Fitness reimbursement up to $200 annually
• Employee referral program of up to $2,000 per hire
• And much more!

Field sales, internships and part-time employees are not eligible except for where required by state law.

Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.*

KARL STORZ reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship.

Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor.

Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences.

To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic.

KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies

This recruitment assignment is being managed directly by KARL STORZs Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required.

Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

Last updated : 2024-03-07