Benefits / Perks :

• Paid time off (vacation and / or sick days)
• Growth potential
• Salary plus commission / bonus
• Simple IRA with match
• Flexible hours
• Health benefit

Position Overview :

As an Insurance Customer Service Representative , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience.

This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities :

• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements :

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Must be currently licensed

Last updated : 2024-04-27