Kansas Department of Revenue - Customer Rep Specialist
Full-Time/Benefits Eligible - M-F 8:00 AM - 5:00 PM

Hourly Pay: $20.63

Apply Here: https://jobs.ks.gov/ - Search Job ID (212140)

Position Summary: This position is in the Corporate Unit of the Customer Relations Core Process. Educates customers in person or by phone of applicable laws, policies, procedures, services, and resources. Provides customer with information regarding status of records, tax returns or other transactions. Provides guidance on options to correct deficiencies problems or errors. Performs account management on accounts involving business entities of C-Corporations, S-corporations, sole proprietors, federal government, other government agencies, limited liability compensation, limited partnership, and franchise tax. Conducts the processing of business applications, returns, remittance and refunds. Performs account adjustments, abatements and/or assessments. Provides customer education in a professional manner. Ensures customers' needs are met in a professional and efficient manner.

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

Preferred Experience: A good working knowledge of personal computer and keyboard. Basic knowledge of ASTRA Tax Processing (ATP) or income tax history preferred.

Preferred Skills: Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

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The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

Job Type: Full-time

Pay: From $20.63 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• Travel

Ability to Relocate:

• Topeka, KS 66612: Relocate before starting work (Required)

Work Location: In person