POSITION SUMMARY

The Nurse Care Coordinator advocate and cares for patients and utilizes professional nursing theory and the nursing process to implement, coordinate and direct patient care and auxiliary nursing care activities utilizing the PCMH model of care. This role will work with Primary Care patients.

LPN pay range - $53,077/year - $63,693/year

RN pay range - $70,195/year - $84,233/year

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

• Put patients first, always
• Treat all people with dignity, respect, and kindness
• Create safe places for others to share their voice; encourage creativity
• Always strive for improvement; keep learning
• Own your work, action, and mistakes – no one is perfect
• Have fun – work should be fun and we want you to have fun at KC CARE

KC CARE CULTURE VALUES

Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.

Inclusion and Belonging:We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.

MINIMUM REQUIREMENTS

• LPN degree/certification from an accredited school of practical nursing, or
• RN degree, ADN, BSN, or higher
• Must be licensed as a Licensed Practical Nurse or Registered Nursing in accordance with state regulations
• Basic Life Support (BLS) Certification

PREFERRED REQUIREMENTS

• Experience with Chronic Care or patient care management
• One-year experience in a hospital or clinic setting
• Bilingual in Spanish and English
• Ability to multi-task and handle a variety of demands
• Experience with Microsoft Office products
• Experience with ECW

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains tracking in databases, Excel, and any other documentation regarding patient care issues
• Provides specialized patient education as needed in individual or group settings
• Develops care plans utilizing both patient identified and health team recommended individual goals
• Adheres to health center safety, infection control, and hazardous waste procedures
• Maintains patient confidentiality at all times in accordance with HIPAA regulations
• Provides individual provider nurse care support for at least one provider, if indicated
• Acts as a patient advocate
• Contacts patients on monthly basis, monitor logs, and progress
• Provides patient support and education through direct patient care, including patient teaching, patient treatments, nurse visits for assessment and triage, phone triage and acts as clinic resource to patients, providers, and other clinical staff
• Identifies and addresses patients with risk factors that impact chronic illness
• Manages and/or participates in health center programs such as SMHW, VFC, Ryan White, Infection Control, STD disease monitoring, PCHH or specific disease monitoring and impact such as diabetes, hypertension, hepatitis C or HIV (not exhaustive list).
• Participates in Quality Improvement processes and activities in the organization.
• Utilizes MHD (Mobile access to Health Documents) technology programs and initiatives
• Monitors HIT (Health Information Technology) tools and reports to identify gaps in care and needed services
• Addresses medication alerts, hospital admissions and ER visits

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.

At KC CARE, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at humanresources@kccare.org. KC CARE will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.