A Guest Services Representative/Night Audit is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Free Shift Meals
• Medical/Dental/Vision/Life/STD/LTD after 30 days
• Paid Vacation Starting Day 1
• Employer Paid Life Insurance
• Free Parking
• Employee Assistance Program
• Same Day Pay Available
• Matching 401(k)
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Additional benefits dependent on the property (meal program, transportation benefit)

What you will be doing

Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy

The ideal candidate for this position
A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required

EQUAL EMPLOYMENT OPPORTUNITY

THG celebrates diversity and is committed to creating an inclusive environment for all team members. THG offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.

Our Values are A.E.I.O.U.

And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you available on Saturdays and Sundays?

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Required)

Work Location: In person