2 Customer Support Specialist Jobs in Dexter, MI
k-Space Associates is Hiring a Customer Support Specialist Near Dexter, MI
Educational/Certification Requirements
- Highschool Diploma or GED required
- Associate’s or Bachelor’s degree in Computer Science, Information Systems or related fields preferred
- Professional experience of at least 2 years preferred
- Technical support certifications from professional organizations are a plus
Specific Job Duties
- Customer Service
- Assist in maintaining the customer support process for systems deployed in the field
- Serve as first point of contact for customers seeking technical assistance
- Troubleshoot technical issues through remote connection, email and phone
- Primary focus in troubleshooting software issues
- Document events, problems, procedures and resolutions
- Serve as primary support specialist for specific customers
- Continually build expertise in soft- and hardware related to k-space tools
- Support field-service engineers in troubleshooting of deployed systems with potential to grow into field service engineering role if desired
- Track all support issues and assisted in data-mining and statistics
- Draft Standard Operating Procedures (SOP) for various support topics
- Internal Team Support
- Support sales team in customer communication as related to technical service topics
- Interact with cross-functional teams to keep customer service tickets on target
- Assist engineering personnel in troubleshooting systems as needed
- Safety
- Follow applicable safety protocols
- Provide feedback for safety team for improvements of workplace safety
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Dexter, MI 48130: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$55k-74k (estimate)
03/24/2024
07/19/2024
k-space.com
Dexter, MI
50 - 100
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The job skills required for Customer Support Specialist include Customer Service, Customer Support, Troubleshooting, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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