Who We Are

Justworks Labs is focused on exploring new products that complement the Justworks PEO and expand our ability to help all small businesses grow and thrive. We operate in a fast-paced, dynamic environment. We build and adjust direction quickly, all while maintaining the high standards of excellence Justworks customers have come to expect. We work in a collaborative, hybrid office model doing 3 in-office days a week.

Who You Are

You are interested in building scalable processes and leveraging data to inform them. You are a hands-on leader, who will think and act both strategically and tactically. You are an excellent communicator who can effectively explain complex ideas in simple terms. You are an enthusiastic individual with the ability to inspire and motivate others. You are excited to work on a new platform that is constantly evolving with little to no existing playbook.

You will be responsible for the coordination and management of the team handling daily payroll tax processing, and other operational tasks related to payroll tax administration including, filing and depositing tax liabilities. In addition, you will be responsible for coaching, mentoring and developing a team.

What You Will Work On:

• Help build and manage a team of Tax Operations Coordinators and Specialists
• Scale the Tax Operations team by increasing team efficiency and working cross-functionally with Customer Support, Product and Engineering.
• Partner with the Manager of Payroll Operations to ensure clean hand-offs and quick client resolution
• Own and manage the operational workflow for daily tax administration processing to include the PTS and Quarterly RTS upload and reconciliation process
• Own and manage the RTS interim process ensuring a smooth quarterend reconciliation
• Oversee quarterly and annual filing and remittance process at the Federal and State & Local levels, as well as the amendment process.
• Own and manage the creation, accuracy and distribution of forms W2 and 1099 for our customers
• Ensure that all tax deposits and filings are timely and accurate
• Accountable for swift resolution of tax notices and other client inquiries
• Facilitate team and individual goal setting, performance reviews, hiring, terminations and all other managerial tasks as required
• Comfortable working directly with clients using a CRM and being an escalation point for the Tax Operations team
• Identify pain points and remediate issues by creating processes and maintaining operational tools 
• Communicate changes in procedures and other important updates across teams and to senior leadership
• Establish and ensure adherence to policies and SLAs 
• Performs other related duties as assigned

• Minimum of 5 years hands on experience in Payroll Tax Administration
• Prior team lead or management experience required
• Prior Payroll Provider experience required preferably in an early stage startup environment
• Extensive hands on Mastertax experience required 
• Technologically savvy; experience with utilizing multiple systems and software programs
• Comfortable working in excel or google sheets to include, formulas, pivots, vlookups, if statements
• Flexible and calm under pressure with an ability to thrive in a changing and complex environment
• Work effectively within a team, yet have the ability to take initiative and work effectively on your own

As a Manager of Payroll Tax Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).

All Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 

Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”