Front of House & Customer Service Lead

Just Love Coffee Cafe Overview
Just Love Coffee Cafe is the specialty coffee cafe that goes the extra mile to serve all our customers food and coffee that is of the highest quality. Our customers are the reason we are here and we want them to know they are welcome and part of the family.

Position Overview
In your position as Front of House & Customer Service Lead, you will be responsible for developing and training team members on customer service protocols. Must possess an in-depth knowledge of all Just Love procedures and processes outlined in the operations manual and the ability to carry them out with a high degree of efficiency.

Key aspects of the position:

• Create a positive guest experience by garnering a high level of customer service and guest engagement.
• Educate Team Members of what Excellent Customer Service entails.
• Consistently complete all assigned tasks for a given shift with excellence and attention to detail and pride in the result of the work.
• Seek to develop in-depth knowledge of all food safety and handling procedures and ensure that actions comply with all codes, procedures and standards.
• Foster a working environment consistent with Just Love’s core values and principles.

Skills, experience and abilities required

• Interest and ability to learn, catch on quick and apply what you have learned
• Energy, enthusiasm and a passion for Just Love Coffee Cafe
• A coachable, teachable and team oriented mindset
• Good work habits, do what you say you will do, follow up when you say you will do it
• Integrity and honesty
• Smile and interact with guests

Expectations/Benchmarks

• Running successful shifts including hitting the targeted ticket times.
• Knowledge of all menu items
• Generate sales growth by consistently delivering a positive guest experience and executing local restaurant marketing and catering initiatives.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Reports to: General Manager

Probationary Period Your first 90 days will be a probationary period. You are an At-Will employee and the company or you, may terminate your employment for any reason during this time period.

Training: We will provide you with a written training manual outlining all aspects of your job and a training outline. This will be a logical progression of training so that all aspects of your position are covered. We will work with you daily to make sure you are properly indoctrinated with our processes, procedures, and the fundamental workings of our company.

Compensation: Your position description and compensation plan may be changed at management’s discretion to support business objectives. Any changes will be communicated prior to a new payroll period starting. A payroll period is a two-week period that the company pays on every other Friday.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Tips

Education:

• High school or equivalent (Required)

License/Certification:

• Food Handler Certification (Preferred)

Work Location: In person