Jubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is also a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. Jubilant HollisterStier is a proud member of the Jubilant Pharma family.

Our Promise: Caring, Sharing, Growing

We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources.

This position is a remote opportunity.

Job Description:

The Commercial Operations Specialist maximizes customer relationships and sales opportunities through CRM tools like Salesforce.com. Responsibilities include analyzing sales data, implementing new technologies, assisting in marketing strategies, developing reports and dashboards, training staff, and managing commercial projects. Reporting to the Sr. Manager of Commercial Operations, this role will be responsible for improving the efficiency and effectiveness of commercial operations.

The Commercial Operations Sr. Specialist maximizes customer relationships and sales opportunities through CRM tools like Salesforce.com. Responsibilities include analyzing sales data, implementing new technologies, assisting in marketing strategies, developing reports and dashboards, training staff, and managing commercial projects. Reporting to the Sr. Manager of Commercial Operations, this role will be responsible for managing the efficiency and effectiveness of commercial operations, and will assist senior leadership in forecasting and reporting sales data.

Essential responsibilities include:

1. Responsible for Salesforce.com administration.
2. Implements and manages CRM tools to maximize opportunities and customer relationships.
3. Implements new technologies as needed to support the customer experience, marketing and sales teams.
4. Identifies customers and sales opportunities by analysing sales data and consumer trends.
5. Develops and maintains reports and dashboards to track and monitor commercial and sales metrics.
6. Assists the marketing team in determining effective customer outreach and lead generations methods.
7. Trains commercial staff on new technology and software.
8. Manages various commercial projects including product updates, SAP changes, and process improvements.
9. Stay abreast of trends and best practices, providing recommendations to leadership.

Qualifications:

• Bachelor's degree in business, marketing, or a related field or 5 years direct experience in lieu of a BS/BA degree.
• 2 years of experience in sales operations, revenue operations, commercial operations, or other CRM Administration role for a Specialist. 5 years is required for a Sr. Specialist.
• Salesforce.com administration certification desired.
• Experience with Power BI and data analysis preferred.
• SAP Experience preferred.

Shift: Days

Compensation:

• Specialist: The salary range for this position is $67,000 - $84,000depending on experience.
• Sr. Specialist: The salary range for this position is $73,500 - $102,000 depending on experience.

Benefits:

• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts
• Life, AD&D, Short and Long Term Disability
• 401(k) with company match
• Generous paid time off plan
• Employee Assistance Program

Optional Benefits:

• Voluntary Life and AD&D for employee & family
• Supplemental Medical coverage (Critical Illness, Hospital Indemnity and Accident coverages)
• Pet Insurance
• ID Theft Protection
• Perk Spot Discount Progrom

Jubilant HollisterStier is a great place to grow!
If you're up for a rewarding challenge, we invite you to take the first step and apply today!

Jubilant HollisterStier is an EEO/AA Employer.

All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

If you require assistance applying for a position, please contact our HR Department at:

Human.Resources@jubl.com