We're JTI, Japan Tobacco International and we believe in freedom . We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from . It's how we've grown to be present in 130 countries.

But our business isn't just business. Our business is our people. Their talent. Their potential. We believe when they're free to be themselves, grow, travel and develop, amazing things can happen for our business .

That's why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we've been awarded Global Top Employer status, ten years running .

So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.

Learn more: jti.com

Department: Sales

Location: Raleigh, North Carolina

Reporting to: Commercial Operations Manager

Role: Permanent

Sales Operations Manager

About the Role

The primary purpose of the role is to support the growth of JTI USA's business through the management of the company's Inside Sales Team as well as manage the development and implementation of technology systems utilized by the sales organization. The role will work to achieve all established sales and merchandising objectives within the assignment and provide sales related system(s) oversight aimed at effectiveness and efficiency in supporting business objectives and needs. The position provides leadership and counsel by training and developing direct reports as well as effectively evaluating their performance.

What you will do

• Support the Commercial Strategy and Sales Operations by serving as a key stakeholder in a cross functional effort to create both strategic and tactical plans (drive period/sales cycle) that will positively impact JTIs share and volume position nationally
• Provide leadership through training, development and performance evaluations of direct reports to increase productivity, effectiveness and efficiency
• Ensure the inside sales representatives/team attain objectives regarding product sale, distribution, visibility, and compliance while respecting retail arrangements and promotional budget allocations
• Provide oversight and coordination of sales systems by introducing new tools, deploying upgrades based on new functionality or new business requirements and working cross functional with global and local IT departments
• Work with the procurement team to identify and negotiate with appropriate sales and technology service providers which will support commercial business needs and strategies. Appropriate budget tracking and vendor performance evaluations will also be measured
• To perform any other tasks given by the direct manager.

Who We Are Looking For

A well-organized, passionate, and detailed-oriented person, with:

• BA degree is preferred. Equivalent combination of education and experience will be considered.
• Minimum of 5 to 7 years of direct sales related managerial experience. Industry knowledge and FMCG organizational experience are preferred.
• Proficient knowledge of computers including Microsoft Office (MS Excel & MS Word experience is required). ERP (SAP) experience is strongly preferred.
• Project management implementation and administration
• Detail-oriented but able to see the big picture. Organized & self-motivated.
• Acts with a sense of urgency and clear understanding of priorities and strategic importance.

What We Offer

In JTI USA, we are proud to be recognized as Top Employer and awarded the Global Equality Standards certificate as we continue our dedication to equal pay and equal opportunities.

Our culture is what makes JTI USA a fun and exciting environment to work in. We value integrity, trust, empowerment, and freedom - freedom of choice, freedom of thought, freedom of expression, and freedom to be yourself.

We ask for accountability, ownership, results, and collaboration.

And we care for our people's well-being - In addition to the salary, you might want to enjoy the following:

• Annual Performance based Bonus
• Employee Stock Purchase Plan
• Personal Development
• Medical/ Dental & Vision Plan for employee & family members.
• Life insurance
• Matching 401(K)
• Paid Time Off (PTO)
• Paid Family Leave of 20 Weeks
• Short-Term & Long-Term Disability
• Education/ Tuition Assistance
• Flexible Dress Code
• Hybrid Work Setup
• Snacks & Drinks
• Office Parties
• Volunteering Activities
• Employee Assistance Program - counseling, for employees & family members.

In addition to other perks & benefits (i.e. fitness/ wellbeing activities, employee discounts, service awards, recognition program, etc.)

Thank you very much for your interest in the role. You are welcome to apply!