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Transactions Supervisor / 3rd Shift
JPMorgan Chase Chicago, IL
$71k-92k (estimate)
Full Time | Banking 3 Weeks Ago
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JPMorgan Chase is Hiring a Transactions Supervisor / 3rd Shift Near Chicago, IL

Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?
As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records.
Job responsibilities: 
  • Oversee daily workflow of specific workgroups and/or segments of the workflow process
  • Manage a team of full and part-time front line employees
  • Handle complex customer relationships while utilizing service improvement tools and methodologies
  • Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
  • Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
  • Provide guidance and development of the Team Leaders and Operations team members
Required qualifications, skills and capabilities: 
  • Minimum 2 years supervisory/leadership experience
  • Ability to lead, direct, and be visible to staff and direct reports
  • Ability to coordinate and organize work while meeting and handling multiple deadline processes
  • Demonstrated ability to multi-task and balance numerous activities simultaneously
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
  • Good decision-making skills as well as exceptional written and verbal communication skills
  • Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
Preferred qualifications, skills and capabilities: 
  • Experience in Remittance processing environment
Schedule: Monday - Friday, 10pm - 6:30am
Shift differential: 15%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$71k-92k (estimate)

POST DATE

04/07/2024

EXPIRATION DATE

06/06/2024

WEBSITE

jpmorganchase.com

HEADQUARTERS

MCKINNEY, TX

SIZE

>50,000

FOUNDED

1968

REVENUE

>$50B

INDUSTRY

Banking

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About JPMorgan Chase

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and... affirmative action employer Disability/Veteran. More
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