Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role in Shared Services - CCB Regulatory Controls Exam Management Team supports Control Managers in the Exam process. By collecting, tracking, and assisting with responses and/or deliverables for each type of engagement, the team directly contributes to the Firm’s overall goal of having consistently successful Exam results.This role offers the opportunity to develop and enhance consistency across CCB Controls.

You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.

As a Control Manager – Shared Services COE Support within the Control Exam Management team, you will be tasked with fostering collaboration and executing strong business relationships with our Business Control Managers (BCM), Functional Control Managers (FCM), and Control Managers (CM) across CCB. Your role will involve managing multiple levels of responsibility, with a particular focus on assisting Control Managers in supporting Exam preparedness and satisfying Regulatory requests timely. We are seeking an team member with robust collaborative and organization skills.

Job Responsibilities:

• Build and maintain a client focused organization by partnering with senior leaders across the larger Control Management and CCB organizations that balances the needs of the teams while driving a strong controls framework
• Develop management, stakeholder, or regulator presentations in order to communicate issues, recommendations, and status of Exams
• Prepare client-specific reporting, including Controls Exam Management Weekly Executive Summaries
• Drive the team to assure a focus on quality of service through team’s consistent implementation of Targeted Exam Readiness for upcoming Exams
• During Targeted Exam Readiness, identify potential concerns and control issues, determine the root cause of issues, and ensure stakeholders develop and implement appropriate corrective actions prior to start of Exam
• Challenge the status quo by providing critical and analytical thinking and strong decision-making capabilities to identify problems, propose creative solutions, and escalate as necessary
• Foster an environment of process improvement efforts to drive consistent, innovative, and tactical strategies among the broader controls team
• Assist CCB Controls with Regulatory request completion, and review for consistency
• Constantly strive for consistency and applying historical responses to ensure current response aligns to current controls practices
• Prioritize tasks and deliverables to meet deadlines, and escalate concerns to direct manager
• Understand and assess common themes among ongoing Exams, to develop best practices for future exams
• Manage deliverables and projects in support of CCB Controls initiatives

Required Qualifications, Skills and Capabilities:

• Strong analytical, prioritization, organizational, and time management skills
• Critical thinking and problem solving / issue resolution skills
• Team player with the ability to work productively within a group, with strong collaborative qualities and a positive demeanor
• Excellent verbal and written communication skills
• Proficient/Expert using Microsoft Word, Excel, PowerPoint and SharePoint
• Bachelor’s degree, or equivalent job experience in the financial services industry, comprised of 5 years’ experience in banking
• Flexible in nature with the ability to thrive in a very fast-paced and changing team environment