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Consumer & Community Banking Operations Product organization needs you! Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
The Consumer Community Banking Service Product Team is responsible for delivering a great customer experience for customers who need to manage their accounts and perform general service activities (e.g., replace a credit or debit card). We are making it easier to service customers across lines of business and by designing the One Chase Service modules which will allow bankers in the branch as well as specialists in the contact centers (Retail, Credit Card, etc.) to provide great service when customers need assistance.
You will be responsible for delivering new, modern service experiences and/or replacing existing servicing experiences with modernized versions, fulfilling the vision of the Service Product Group Product Owner and the goals of the One Chase Service platform. You will also work with business partners, senior leaders, other product analysts, business analysts and IT teams to achieve this goal.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Full Time
Banking
$78k-105k (estimate)
03/16/2024
05/15/2024
jpmorganchase.com
MCKINNEY, TX
>50,000
1968
>$50B
Banking
For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and... affirmative action employer Disability/Veteran.
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