As an Agility Lead in Employee Experience, Channels you will help leaders to incorporate practical next steps for products and improve the effectiveness of various ways of working across LOBs. They enable continuous evolution of ways of working by removing impediments to agility.

The Agility Lead leverages foundational coaching techniques and knowledge of core agility methodologies to guide product execution and delivery. Coaching may extend beyond the boundaries of the aligned product to develop and share knowledge of the product development lifecycle.

Day to day you will increase the effectiveness of agile ways of working in Product team through coaching, influencing, teaching and participating in Community of Practice activities, therefore enabling Product team to deliver business outcomes. Work with Product Teams and across the organization, enhancing the understanding the value of agility, especially with regards to ensuring prioritization of workflow and updating the product backlog. Support the Product Team with agility, coach product quads and teams in writing effective OKRs, initiatives, epics, relevant tools and methodologies to successfully deliver complex Products; provide guidance and facilitate in quarterly and monthly planning; guides the team to self-management and cross functionality. Build a trusting, safe and transparent environment for both business and tech stakeholders, where problems can be raised during appropriate scrum events, without fear of blame, and with a culture of continuous improvement.

Job responsibilities 

• Work with all group members and stakeholders to help them fully understand and commit to group goals.
• Improve group processes and structures for better alignment, coordination, transparency and to reduce waste and optimize for efficiencies taking a data-driven approach.
• Monitor group performance and health and facilitate conversations when intervention/changes are needed.
• Help the group implement organizational changes and share feedback when changes don't work as expected. Help guide the group in experimentation.
• Enable identification and removal of impediments to group performance and health.
• Facilitate problem-solving and decision-making with colleagues inside and outside the group.
• Communicate inside and outside the group. Facilitate group events and workshops (as appropriate given the group’s maturity).
• Create a culture centered on trust, transparency, continuous improvement and empowerment. Help to build a culture of collaboration including establishing feedback loops within and outside of the group. Help to increase the group’s psychological safety using coaching behavior inside and outside the group.
• Know the group's customers, products and technologies sufficiently well to engage in problem solving and be a group spokesperson.
• Coach group leader, stakeholders, other Agility Coaches and where appropriate, group members on how to adopt and optimize their way of working to increase impact and improve performance and health. Aim to coach oneself out of the role.
• Teach (or bring in teachers) to improve the group's practices, leveraging WOW, Agile (scaling, enterprise, etc.), Design, DevOps, Lean and other approaches.

Required Qualifications, Capabilities, and Skills Requirements 

• 5 years of experience or equivalent expertise as an Agility Lead or a relevant domain area
• Facilitation: Demonstrate techniques for engaging an audience, balancing the conversation, and being neutral to work towards agreed upon goals/outcomes (problem solving, prioritization, decision making, mediation) 
• Development Lifecycle Knowledge: Apply knowledge and awareness of delivering new or enhanced systems, applications, software, or products throughout the respective phases of a development lifecycle. (CI/CD, testing, requirements gathering, system/application/product design)
• Lean Agile Process Knowledge: Demonstrate foundational knowledge of various agile frameworks (e.g., Scrum, Kanban, LeSS, SAFe) and is experienced in using the lean agile processes / methodologies to enable agile environments and support the development of products and delivering services (e.g., oversight of a distinct portfolio of work, prioritizes and identifies trade-off decisions, triages issues).