As a leading global financial institution in the technology age, data is our most important and sensitive asset. Protecting the quality, accuracy, and security of our data is paramount to the success of our company and clients. 

Help shape the direction of our Chief Data Office Experience Design team. As the Design Lead on this new team, you’ll be both producing and directing product design for our internal cross-LOB Data and Analytics ecosystem. Your data and AI acumen will be critical in this role as you tackle ambiguity in a fast-paced, results-driven environment. 

As a UX design lead, you’ll focus on internal-facing applications and will be responsible for delivering innovative design solutions to complex data problems in a collaborative environment. Working as a valued member of a multidisciplinary team, you’ll work in partnership with our product managers, business stakeholders and development teams to shape the direction of our products.

Job Responsibilities:

• Work on the internal products and services for our Chief Data & Analytics Office of JP Morgan’s Commercial & Investment Bank.
• Translate complex ideas into understandable concepts that evolve and enhance the data product experiences.
• Articulate opportunities for human-centered automation and AI/ML in the data lifecycle.
• Engage in portfolio prioritization to help set the strategy for the team. Champion enhancements grounded in user research and analysis.
• Engage and build alignment across different partners and teams.
• Establish a strong design process with partners. 
• Lead and create end-to-end product and experience design by:
• Leading research to understand user needs and define opportunities through usability and empathy studies.
• Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools.
• Supporting effective storytelling and presentation of visual concepts to various stakeholders.
• Review user stories to ensure measurement aligns with user research findings, experience metrics, and business outcomes.
• Creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.
• Deliver work that’s not only user-friendly, but which also produces results – measuring your work’s value by identifying success criteria and performing user validation throughout the design process.

Required Qualifications, Capabilities and Skills:

• Be a UX/Product Designer with 10 years of experience who can articulate your design decisions.
• Have proficiency designing for data-led experiences and have a thorough understanding of data analytics and data science workflows.
• Be a problem solver who works best within a collaborative team-focused environment.
• Be comfortable learning complex financial and regulatory concepts.
• Be a detail-focused, self-starter, comfortable with ambiguity and evolving business requirements.
• Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, explain your rational to multiple roles, mock them up in detail, and work with engineers to build them.
• Understand and practice the different phases of the user research and design process –validating hypotheses with users, effectively communicating concepts, creating low/high fidelity prototypes.
• Be comfortable giving and receiving feedback and critique.