Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Vice President, Strategic Initiatives in Commercial Banking Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

Job responsibilities 

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Manage and execute payment projects (e.g. First Republic Bank Integration) with internal and external stakeholders 
• Deeply understand client needs through expert knowledge of payment landscape, client research, analysis, and market feedback
• Maintain and continue to develop the value proposition for Commercial Banking with particular focus on how the product fits into the overall B2B Payout solution 
• This includes the incorporation of customer feedback and market research to prioritize new feature functionality requests supported by strong business cases that will anticipate client needs
• Owns ongoing product oversight and maintenance and accountable for meeting product objectives (e.g., P&L, KPI)
• Establish delivery milestones, budget, releases, client impacts and client servicing metrics in cooperation with cross-functional teams 
• Partner closely with sales, marketing, commercialization, onboarding and service to optimize processes and improve the client experience, ultimately decreasing cycle times and increasing client satisfaction

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Strong knowledge / experience with digital products and US payment initiation methods (primarily Virtual Card, ACH, Wire, Check, Real Time Payment)
• Proven track record of collaboration with cross-functional teams to build better solutions and to execute go-to-market plans 
• Ability to build compelling presentations to elicit action from internal stakeholders and to positively influence client buying decisions 
• Strong written/verbal communication, leadership, and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes on simultaneous projects
• Ability to translate product vision into phased design requirements followed by execution of a go to market product launch
• Segmenting, tracking and analyzing client product usage, profitability, risk profiles and pipeline development

Preferred qualifications, capabilities, and skills 

• Proficient knowledge of the product development life cycle, design, and data analytics
• BA/BS business degree or a related discipline
• Entrepreneurial and a self-starter, with ability to deliver results within condensed timeframes
• Sales enablement experience with bringing new product capabilities to market and supporting sales education
• Thrives in a dynamic and fast paced environment, and able to manage multiple concurrent initiatives with different delivery dates