You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Client Service & Implementation (CS&I) Onboarding and Servicing Product Line team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Work with senior executives to develop the strategic vision and roadmap for onboarding, product, and service. Lead the development of forward-looking recommendations to realize the business’s vision
• Drive competitive assessments including peer to peer benchmarking and market disruptors
• Establish and review key strategic priorities, translating them into actionable and measurable plans with clear deliverables
• Lead the development of compelling business cases to support the organization’s multi-year planning process
• Support the team in conducting deep dive assessments of current state with SMEs
• Identify opportunities and capabilities to create an industry-leading onboarding experience that exceeds client expectations 
• Support the team’s objective to build a model which supports low-friction/low-effort onboardings across a variety of use cases where speed to onboard meets market demand
• Strategic Program Delivery - Collaborate with stakeholders and work with cross-functional teams in the assessment of new opportunities and initiatives
• Ensure business cases for new initiatives are aligned with the group’s strategy, understand the benefits they would provide, and mitigate risk of subsequent delivery failure
• Ensure a seamless transition from concept through initiation and delivery execution as initiatives move through their natural lifecycle

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Innovative mindset
• Exceptional communication skills, both written and verbal, able to present complex concepts effectively
• A highly developed collaborative nature
• A broad thinker who is able to consistently step up to reflect the big picture and drill down into detail to ensure big picture ideas are attainable
• Strong leadership and influencing skills, able to take others on a visionary journey
• Comfortable working with multiple stakeholders
• Proven track record in strategic program development and execution

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience in the use of multiple program methodologies – underpinned by industry accepted qualifications such as PMP, Design Thinking, Agile, etc.
• MBA