Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in JPMorgan Payments Trust & Safety, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Aligns with cross-functional partners to co-create business readiness materials and keep up-to-date with changes in customer solution and service needs

Required qualifications, capabilities, and skills

• 3 years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience in working and aligning with cross-functional internal and external stakeholders towards the common objective
• Experience in developing and managing product documentation leveraging tools such as Word, PowerPoint, Excel, Visio etc.

Preferred qualifications, capabilities, and skills

• Passionate about Product Management frameworks, critical thinking, and problem solving
• Exceptionally strong presentation and communication skills
• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with Merchant services, Fraud Prevention and/or Payments products and services
• Strong understanding of e-Commerce and Corporate business models (e.g. B2B, B2C, B2B2C)