Description

Are you a proven leader of teams in fast-paced, high-stakes environments? Are you an excellent communicator with a high attention to detail. Are you passionate about making dreams come true? Please continue!

Journeyman is in the business of providing one-of-a-kind, authentic private event experiences in beautiful, historic spaces. The Banquet Captain will support the Events Operations Manager and the Hospitality team in executing weddings, social events, and corporate outings.

All Journeyman team members must uphold and embody Journeyman’s Core Values.

CORE VALUES:

Grit

• Having a positive attitude that no challenge is too great
• Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
• There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
• 10,000-hour rule. Malcom Gladwell: it takes 10,000 hours of intensive practice to be great

Always A Journeyman

• Excellence is a lifelong pursuit and mastery is an illusion
• The joy is in the daily work and pursuit of excellence, not in the final destination
• A focus on continual improvement and doing our best

1st Customer

• Treating every customer with the mindset that they are the business’s 1st-ever customer
• Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
• Clean facilities
• Being available to the customer and timely responses in any capacity
• This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
• Never take the customer or employee for granted
• 362 and 59:59. We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59 and beyond if needed.

Ambassador

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman team member:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match 
• Medical, Dental, Vision, Life, and Supplemental Insurance Options
• Free Monthly Bottle of Spirit (21 )
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Welcome Tour with Owner/Founder, Bill Welter
• Annual Employee Putting Competition
• 3 Annual Employee Parties

YOUR PURPOSE:  Oversee and coordinate the smooth execution of Journeyman private events.

YOUR RESPONSIBILITIES:

EVENT EXECUTION

• Monitor the inventory of supplies, equipment, and furniture, providing needs to EOM.
• Participate in writing Standard Operating Procedures (SOPs) for events.
• Assist managers and organizers with planning the layout and logistics of events.
• Work with the EOM to create and manage staff shifts and timetables.
• Ensure events are executed on time, adjusting as needed.
• Ensure all work areas are fully stocked and ready for the following shift.
• Provide end-of-day reports to capture event service issues.

GUEST SERVICE

• Welcome guests upon arrival and assist with seating arrangements.
• Tend to guest requests, questions, and complaints.
• Maintain high standards of safety and cleanliness in all areas of the venue.
• Understand and communicate Journeyman product and service offerings.
• Provide post-event communication to guests and collect guest satisfaction metrics.
• Support the restaurant hospitality team as needed.

TEAM SUPERVISION

• Provide staff with standardized training, including customer service and serving etiquette.
• Review Event Sheets and floorplan at the beginning of each shift, guiding personnel to set the room as contracted.
• Run the floor and coordinate the food and drink service with kitchen and service staff.
• Ensure all applicable safety regulations are communicated and adhered to.
• Enforce compliance with all food and beverage regulations, including legal service of alcohol.
• Remain in communication with the EOM and Event Leads regarding any special needs.
• Ensure all team members adhere to grooming and appearance standards.

Requirements

YOUR ATTRIBUTES:

• Ability to lead and motivate a team
• Excellent communication skills
• Organizational skills
• Strong attention to detail
• Problem-solving abilities
• Customer service orientation
• Ability to adapt to changing circumstances
• Time management skills

YOUR EDUCATION AND EXPERIENCE:

• Thorough knowledge of food and beverage service preparation and operational procedures as would normally be acquired through a high school education and at least two years of relevant experience preferred.
• Thorough knowledge of state liquor laws as applied to food and beverage service operational practices and procedures as would be acquired through and at least two years of relevant experience preferred in progressive roles.
• Current manager and alcohol ServSafe certifications.
• Understanding of basic point-of-sale (POS) functionality and setup.
• Familiarity with an Entrepreneurial Operating System (EOS) is a plus.