Job Title: Front of House Manager

Location: Boynton Beach, FL 33435

Job Type: Full-Time, Non-Exempt

Job Overview:

Josie's Ristorante, a renowned Italian restaurant known for its exceptional cuisine and warm hospitality, is seeking a dedicated and experienced Front of House Manager to join our team. The ideal candidate will have a passion for delivering outstanding customer service, managing a dynamic team, and ensuring the overall success of the front-of-house operations.

Role and Responsibilities:

• Supervise, motivate, and lead a team of front-of-house staff, including servers, hosts/hostesses, bartenders, cashiers, etc. 
• Conduct regular team meetings to communicate goals, updates, and ensure a cohesive working environment.
• Provide ongoing training to enhance staff performance and maintain high service standards.
• Develop and implement customer service policies to ensure a positive dining experience for guests and make changes as needed.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Work closely with staff to resolve any customer issues and ensure customer satisfaction.
• Manage the dining room and overall floor operations to ensure a smooth and efficient service.
• Monitor reservations, seating arrangements, and table turnover to optimize capacity and enhance customer experience.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food to guests.
• Conduct regular inspections of dining areas to ensure cleanliness, organization, and adherence to health and safety standards.
• Monitor the quality of food and service, taking corrective action as needed.
• Collaborate with the kitchen team to address any concerns related to food quality or presentation.
• Oversee inventory of front-of-house supplies, including linens, glassware, and utensils.
• Collaborate with vendors to ensure timely and cost-effective procurement of necessary supplies.
• Manage and optimize resources to minimize waste and control costs.
• Plan and coordinate special events and private parties. 
• Work with the marketing team to plan and prepare for marketing events.
• Ensure seamless execution of events, including staffing, setup, and customer satisfaction.
• Assist in the development of annual budgets for front-of-house operations.
• Monitor financial performance, analyze variances, and implement cost-saving measures where necessary.
• Prepare regular reports on key performance indicators and provide insights for improvement.

Qualifications:

• At least 3-5 years of experience in a restaurant or hospitality management/leadership role.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication abilities.
• Knowledge of food and beverage operations.
• Ability to thrive in a fast-paced and dynamic environment.