Customer Account Specialist

Johnstone Supply- New Jersey is a family owned HVAC/R wholesale-distributor established in 1987. Currently there are eight branch locations in Northern/Central New Jersey and Staten Island. As we continue to expand, we are looking for individuals who love keeping up with the latest technology trends and can apply them to our industry. Join us if you’re not just looking for a job, but a long-term career to help facilitate your personal and professional growth.

In addition to being part of a company that will help you achieve your goals by continuous professional development, we also offer a comprehensive benefits package that includes competitive pay, holidays, paid time off, extensive insurance options, 401K with an employer contribution, tuition reimbursement and employee discounts.

• Identifies customers’ product needs and coordinates execution of orders.

• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Setup and maintain customer files.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues.
• Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements.
• Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer customer questions.
• Processes customer transactions by entering and printing quotes.
• Additional duties will be assigned as needed.

Required Qualifications:

• Requires a High School Diploma or a G.E.D.

• Requires a Technical Diploma in HVAC/R or work experience of at least two years in the HVAC/R field.
• Requires two years in a wholesale environment in the HVAC/R industry.
• Proven extensive inside sales experience
• Track record of over-achieving quota
• Proficient with corporate productivity
• Strong listening and presentation skills
• Strong phone presence and experience dialing dozens of calls per day
• Ability to multi-task, prioritize, and manage time effectively
• Must be willing to learn and keep current with the latest developments and technology in the industry.
• Must be a customer-oriented individual with the ability and skills to meet, greet and service customers. Also, is a team player able to achieve the goals and objectives as mandated by the Branch Manager.
• Must be able to comprehend business math calculations, research HVAC/R items and help prepare required sales and customer reports.
• Must possess excellent verbal and written communication skills, in English, to interact with customers and employees, and write and read reports and instructions.

Johnstone Supply is More Than a Supply House. By joining our team, you become part of a company with an established reputation of having a knowledgeable staff, unmatched customer service, efficiency-boosting technology offerings, widespread inventory and valuable training opportunities. You will join an employee family that believes in working as a team to accomplish company goals as well as facilitating the professional growth of individual team members.