Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences. Duties: - Handle inbound and outbound customer calls in a professional and courteous manner - Provide accurate information and assistance to customers regarding products, services, and promotions - Resolve customer complaints or issues promptly and effectively - Upsell products or services to customers when appropriate - Analyze customer needs and recommend suitable solutions - Perform data entry tasks accurately and efficiently - Maintain customer records and update information as needed Qualifications: - Fluent in English, both written and verbal - Strong sales and customer service skills - Bilingual proficiency (Spanish/English) is a plus - Excellent communication and interpersonal skills - Ability to analyze customer inquiries and provide appropriate solutions - Proficient in data entry and computer applications - Experience with outbound calling is preferred At our company, we value our employees and offer a supportive work environment. We provide comprehensive training to ensure your success in this role. Join our team today and be part of a dynamic organization committed to delivering exceptional customer service. Note: This is a paid position, as all positions at our company are compensated.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Rotating shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Belvidere, IL 61008: Relocate before starting work (Required)

Work Location: In person