Description

SUMMARY:

Responsible for the supervision of the Maintenance Department operations, personnel, and outside maintenance contractors. 

ESSENTIAL FUNCTIONS:

1. Hire, train, counsel and motivate department personnel
2. Conduct all department personnel performance appraisals
3. Order supplies, process accounts payable and monitor the department budget
4. Schedule personnel within budget guidelines to assure adequate staffing
5. Inspect guest rooms after preventative maintenance. Review any problems and recheck guestroom before releasing to housekeeping/front office
6. Maintain the hotel grounds and building exteriors on a daily, weekly, monthly, and seasonal basis
7. Develop and maintain maintenance department programs to assure that the Quality Assurance Program criteria are met
8. Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, boilers and plumbing are performed as required by the manufacturer and in accordance with the warranty specifications
9. Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local health department regulations 
10. Develop department employee attitude of attentiveness and anticipation of guest needs
11. Use the L.E.A.R.N Model for all guest recovery incidents that occur
12. Always have a friendly and welcoming demeanor when interacting with our guests 
13. Notify Supervisor, Operations Manager, AGM or General Manager of any problems with cleaning or equipment. 
14. Complete maintenance work orders and deliver to supervisor/manager or in a timely manner
15. Coordinate with other departments to fulfill guest special requests
16. Assist the General Manager in resolving guest complaints concerning the Maintenance department
17. Responsible for knowing all hotel emergency procedures
18. Follow all hotel safety guidelines and requirements
19. Responsible for educating department personnel on all emergency procedures and safety guidelines and requirements
20. Maintain key control files and logs
21. Responsible for the proper administration of key control for issued keys
22. Responsible for the proper administration of keys left by guests
23. Establish department communication and information system through logs, department meetings, and coaching and counseling
24. Maintain a work order assignment board and track completed/pending work orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work order
25. Communicate changes in guest room status to the front desk
26. Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
27. Accommodate guest special requests courteously.
28. Answer guest questions regarding hotel and local area facilities and services.
29. Carry out any reasonable request by management that I am capable of performing.

Requirements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.