Johnson County Treasury, Taxation and Vehicles Department – Register of Deeds Division is currently seeking qualified candidates for the positions of Recording Maintenance Technician.

Responsibilities include:

• Greets and assists customers in competing transactions by reviewing documentation for accuracy and completion; locates and retrieves documents to help the customer establish facts and reach conclusions.
• Answers detailed questions about deeds, title documents and other property related inquiries; determines and communicates county requirements with customers; answers inquiries by researching, locating, and providing detailed information, explains routine procedures and processes for the department. Follows up and communicates with customers as needed.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately.
• Calculates and collects appropriate fees for payment; resolves basic customer complaints, problems, and billing disputes; completes preliminary cash audit of cash, credit card and check payments received.
• Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling.

Performs other duties as assigned.

High school diploma or equivalent is required. A bachelor's degree is preferred.

One year of customer service or related work experience is required. Two years of customer service with money handling experience preferred.

Experience in a regulatory industry; pharmaceutical, insurance, real estate, or banking is preferred.

Experience can be substitute for education. Education can substitute for experience.

Candidate must be able to successfully complete background screening.