What you will do

The Fire Alarm Service Technician will receive service calls from the Service Resource Center including a brief description of equipment/system malfunctions, contact customer representatives and ascertain equipment/systems problems, diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled on-call rotation.

• Help to train or mentor others on the service team.

• Overnight travel may be required.

• Perform other duties as assigned.

What we look for

Required:

• High school diploma or equivalent.

• Minimum of six (6) years of experience in low voltage electrical systems including Fire/Life Safety systems, Access Control, Nurse Call and Paging systems.

• State of Washington Fire Alarm License or must obtain license within first three months of employment.

• NICET Level II certification or must obtain certification with first three months of employment.

• Experience in reading and interpreting blueprints, submittals and operational/product manuals.

• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to travel up to 30% of the time.

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Valid driver's license with an excellent driving record.

• Ability to pass a pre-employment background check and drug test.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift Equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Demonstrate a high level of customer service.

• Ability to adhere to, implement and follow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude and an ability to learn quickly.

HIRING HOURLY RANGE: $32-$42 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More! 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

SpecialAccommodations@jci.com?subject=Candidate Accommodated Requested&body=Hello, I've applied to an opportunity and require an accommodation during the application process.