Position Overview

The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?

• Writes professional estimate on light damaged vehicles
• Actively asks for the sale on all estimates
• Understands basic parameters of insurance programs e.g., DRP and non-DRP
• Obtain all signatures, work authorizations and powers of attorney
• Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
• Review all final bills, supplements and vehicles prior to customer contact for delivery
• Review the completed vehicle to check quality and thoroughness
• Maintains work area in an orderly and clean manner
• Takes care to protect customer's vehicles during repair process
• Works with other associates on daily planning and release meetings
• Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
• Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
• Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
• Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid

What are the requirements for this job?

• High School diploma or equivalent
• Ability to comprehend and read instructions
• Basic knowledge of vehicle repairs practices
• Valid in-state driver's license
• Ability to interpret work scope from vehicle estimates or work orders
• Ability to operate an automobile

Job Type: Full-time

Pay: $4,000.00 - $5,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Bellevue, WA 98005: Relocate before starting work (Required)

Work Location: In person