Johnson Kia of Annapolis is seeking Full-Time Service Advisors! We are seeking a friendly and motivated individuals with a positive attitude to fill the open positions! If you are customer-service oriented and interested in working in a fast paced environment with great earning potential, this is an excellent opportunity for you!

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Johnson Kia of Annapolis is a member of Johnson Automotive, one of the fastest growing automotive companies in the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.

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This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians.

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Essential Responsibilities:

• Greet and assist guests in a timely, efficient and friendly manner;
• Advises guests of the care and needs of their vehicle;
• Provides complete and accurate written cost estimates for repairs and services;
• Checks repair progress and contacts guests with necessary updates;
• Complete necessary paperwork with accuracy;
• Refers to service history, inspects vehicles and recommends service needs;
• Establishes guest’s method of payment;
• Maintain a high level of customer satisfaction;
• Maintain and update notes and information in a customer database;
• Other duties as assigned by management.

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Knowledge, Skills and Abilities Required:

• Automotive Service Advisor experience preferred;
• ADP experience preferred;
• Basic computer knowledge including Microsoft Office;
• A valid driver’s license and clear driving record;
• Ability to maintain a positive attitude while working under pressure;
• Compelling written and verbal communication skills;
• Ability to work both as a team and independently;
• Capability to prioritize multiple tasks effectively;
• Possess excellent customer service skills;
• Flexible work schedule Monday through Friday.

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Benefits:

• Medical, Dental, Vision, Prescription Insurances
• HSA and FSAs
• Traditional and Roth Retirement Plans with Match
• Employer-paid Life Insurance and Supplemental buy-ups with guarantees
• Short-term and Long-term disability
• Accident, Cancer, Critical Illness and Pet Insurances

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Johnson Automotive is an equal opportunity employer.

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