Patient Service & Discharge Coordinator Position Summary:

• Coordinates the day-to-day activities of a multi-faceted medical and/or surgical practice to ensure a smoothly functioning office and good patient relations
• Resolves patient problems, third party issues, or refers patients to appropriate resources
• Coordinates the post discharge appointment process for inpatients on assigned unit(s)
• Works with multidisciplinary care team prior to discharge to determine appointments that are needed for each patient post discharge
• Serves as resource in team environment and works extensively with Housestaff
• Responsible for assisting members of the care team with record retrieval and other administrative tasks such as phone calls, faxing, etc
• Offers friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive discharge experience
• Provide patients with information on physicians, directions to locations and educational materials
• Answer patients or physicians’ questions.

Education and Work Requirement:

• A.A. degree or equivalent required
• B.A. degree preferred
• Experience beyond the required work experience requirement may be substituted for the degree on a two (2) years of experience for one (1) year of education basis
• Requires a minimum of five (5) years related experience in medical office, hospital, medical call center, or similar customer service environment

Shift:

• Full time
• 40 Hours Per Week