You haven't searched anything yet.
Join an amazing global healthcare organization!
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!
Req#: 635106 Operator Services Agent (Healthcare Call Center Representative)
Tuesday-Saturday (2pm-10:30pm)
On-Site 90 Day Training
On-Site 3rd Wednesday of the month
Reliable transportation needed
Johns Hopkins @ Mt. Washington Campus
5801 Smith Ave., 2nd Floor
Davis Bldg.
Baltimore, MD 21209
Position Summary: The Telecom Service Operation position is responsible for provided high-quality customer service while processing an extremely high volume of incoming calls in a fast-paced call environment for the Johns Hopkins Institutions. This role acts as a liaison between patient and provider to address emergency and urgent needs, and is responsible for satisfying the customer and maintain the image of JHM.
The Telecom Service Operator responds to general patient and provider inquiries and receives inbound calls from patients, family members and JHM institutions. This position interviews callers to obtain full understanding of what information or services that are being requested, and triages calls to meet customer’s requests.
Other responsibilities include:
Education: High School Diploma/GED
Full Time
$38k-48k (estimate)
02/02/2024
04/28/2024
csurg.jhmi.jhi.edu
Baltimore, MD
<25