Medical Office Assistant Job Summary:

• Promptly receives patients, visitors and staff entering the department
• Completes appropriate telephone encounter/on-call slip and forwards call to the appropriate staff member; takes accurate detailed messages from callers
• Collects time of service payments, co-pays, and issues receipts and prepares cash settlement records daily according to established procedures
• Ensures proper completion and filing of medical records duties according to site/department policies
• Prepares appropriate registration/insurance forms with proper patient information and labels.
• Coordinates scheduling with other departments and services as applicable
• Establishes and maintains files, logs and statistics based on operational needs
• Responsible for maintaining adequate departmental supplies in relation to their particular clerical area
• Communicates accurate information to patient in relation to co-pays and other information as appropriate
• Applies effective communication skills to elicit necessary information from patient/family
• Assist in providing coverage in other office practices as determined by the manager and/or appropriate Regional Director of Operations
• Directs and assists patients, visitors and staff to the appropriate resources to resolve questions, problems, issues, etc
• Provide information related to quality of care, safety, risk and customer satisfaction issues
• Maintains confidentiality and HIPAA compliance for interactions involving patients, employees, and business information

Education/ Work Experience:

• High School Diploma or GED required
• One (1) to three (3) years of related medical office experience preferred

Shift:

• Full Time
• 40 Hours Per Week
• 8:00am-4:30pm
• Location: Arlington, VA