Department: Otolaryngology
Status: Full-time, 40 hours per week
Schedule: Monday-Friday, 8:00am-4:30pm

Job Summary:

Provides a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical, professional, or research staff.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Receives and screens telephone callers and visitors to the office. Responds to a variety of inquires, referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.

• Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.

• Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and/or notes.

• Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing.

• Enters physician charges into billing system, ensuring appropriate insurancecoverage and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports. 

• Accepts co-payments; may deposit payments or forward them to appropriate personnel.

• May prepare exam room(s) between patients, based on procedure, and may assist physician in exam/procedure.

• Maintains office supplies and may assist in maintaining medical supply inventory for the department.

Qualifications:

• High School Diploma or GED required

• 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required

• This position is represented by the Service Employees International Union (SEIU)