9 Customer Care Representative Jobs in Hanover, MD
Johns Hopkins Medicine is Hiring a Customer Care Representative Near Hanover, MD
Who you are:
You are patient. You have excellent listening skills. You are passionate about providing exceptional customer service and you understand the importance of your role as a Customer Care Representative and the impact it has on our Medicare Advantage members. You are flexible and can adapt to change to ensure our members receive the best experience.
This is a full-time, benefitted position. After successful completion of your probationary period, you are eligible to earn up to $400 in monthly bonus potential!
The shifts are 8.5 hours and vary between 8:00 AM – 8:00 PM. Weekend work is required during enrollment season (October through March).
The first 8 weeks of training will be held onsite in Hanover, MD. After successfully completing training, you will be eligible to work remotely.
What you’ll do:
- As a Medicare Advantage Customer Care Representative, you will answer Medicare Advantage (MA) inbound calls compassionately from MA members or MA member representatives
- Call types may vary and can include any of the following:
- DME, Pharmacy, Case Management, and Prior Authorizations
- Benefit eligibility, Enrollment, or Claim status
- Call types may vary and can include any of the following:
- You will complete research utilizing all available resources to ensure accurate and exceptional customer service is being delivered within CMS guidelines while adhering to departmental internal policies and procedures
- You will work independently, honor commitments to our members, and collaborate with team members to promote a remarkable member experience while achieving first call resolution with our members
- Occasionally, you will make Outbound calls for surveys and resolution of outstanding issues to support Johns Hopkins Advantage MD program
What you’ll bring:
- 2 years’ call center/customer service experience
- Ideally, it will be health care experience
- Thorough knowledge and understanding of managed care and medical terminology (in addition to CPT codes). Don’t worry, we will train you!
- Excellent communication skills
- Clear and concise verbal and written skills
- We’ll need you to be proficient with a PC and Microsoft Office products
- Excel, Word, and Outlook
- High school diploma or GED
Who we are:
Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.
Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Job Summary
Full Time
$48k-62k (estimate)
06/10/2023
05/13/2024
csurg.jhmi.jhi.edu
Baltimore, MD
<25
Related Companies
The job skills required for Customer Care Representative include Customer Service, Call Center, Problem Solving, Microsoft Office, Futures, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
