**Clinical Customer Service Representative (Neurosciences)**

**Requisition #:** 472864

**Location:** Johns Hopkins Hospital, Baltimore, MD 21201

**Category:** Nursing Support/Patient Care

**Work Shift:** Night Shift

**Work Week:** Full Time

**Weekend Work Required:** Yes

**Date Posted:** Feb. 1, 2022

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

**Requisition #:** 472864

**Location**: 600 N. Wolfe Street, Baltimore, MD 21287

**Shift:**

Full Time (40 hours)

Night Shift

Non-Exempt

**Position Summary:**

The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit specific activities geared to meet unit, department, and institutional needs.

**Education:**

HS Diploma or equivalent, one year of college credit preferred.

**Work Experience:**

Minimum of six months experience in healthcare or office setting. (3) Strong customer service experience in a high volume work setting (ie. call center, guest services, reception etc. preferred.)

**Knowledge/Skills:**

* Knowledge of Medical Terminology preferred.

* Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests.

* Ability to read at minimum of 8th grade level, and mathematical ability of at least a 6th grade level.

* Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards.

* Ability to recognize and/or anticipate the needs of customers and respond accordingly.

* Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred.

* Ability to learn, master, and incorporate use of variety of clinical and administrative automated systems and software into daily work.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.