35 it support engineer Jobs in san francisco, ca
Vonage is Hiring a Technical Support Engineer Near San Francisco, CA
Why this role matters?
As a Technical Support Engineer (Generalist) for our API Support group, you will provide first-class support to our rapidly growing customer base. Our Support Engineers possess excellent communication skills, both talking and writing with our customers and internal stakeholders. They also have great judgment and personal organization habits to ensure every customer issue gets the right focus.
What you will do?
- Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Vonage service
- Triage support requests by email, phone and chat
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Collaborate with cross-functional teams to accelerate ticket resolution
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
- Bachelor's Degree in Computer Science or related field
- 1-2 years of Technical Support experience in either the telecommunications or technology sectors
- Strong communication skills
- Proactive and customer-focused attitude
- Experience working with APIs and/or SDKs
- Proficiency in Spanish or Portuguese
#LI-JS3
Job Summary
Full Time
$90k-118k (estimate)
04/28/2024
05/11/2024
vonage.com
HOLMDEL VILLAGE, NJ
1,000 - 3,000
2001
CRAIG A STREEM
$10M - $50M
Telecommunications
Related Companies
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
