Summary

The Assistant Store Manager is to be the right hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!

Responsibilities & Competencies

HEARTS

• Develops long-lasting customer relationships by identifying and anticipating customers’ needs
• Connects with the greater community and acts as a brand ambassador for JOANN
• Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors
• Stays adept at knowing the product and staying curious on new merchandise and trends

HANDS

• Communicates new initiatives, leadership messages, and promotions
• Ensures impeccable execution of operational policies and procedures
• Coaches and inspires the team to drive sales by exceeding customer expectations
• Builds strategic plans and provides the necessary tools for the team to achieve KPIs
• Required to enter and exit truck beds to remove freight
• Unloads freight from the truck and sorts it according to company procedures

MINDS

• Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace
• Able to cope with change and shift direction as needed
• Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals
• Utilizes the FAST model to consistently deliver sales plan and company objective

INSPIRE

• Mentors and inspires the team to enhance the overall store’s performance
• Creates a model for continuous learning while promoting teamwork and appreciation throughout the team
• Develops in-store talent by creating succession plans and effectively managing performance
• Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided

Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

Physical Demands

• Stand during an entire shift (other than normal break time)
• Continuously walk around all areas of the store throughout shift
• Read written instructions, reports, and other information on paper and computer screens
• Input data on computer keyboard and handheld units
• Use 2-way radios (hear incoming messages and provide verbal response)
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
• individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis)
• Lift, place, and arrange items on shelves and racks
• Bend down and reach above head
• Climb and descend ladder

Expected Availability

• Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression.
• Available to work a flexible schedule, including days, evenings, weekends or holidays

Education & Experience

Education

Minimum - High School Diploma or equivalent

Experience

Minimum - 1-2 years of progressive retail management experience

Benefits

• Medical, Dental and Vision benefit plans available
• Company-paid basic life insurance and short-term disability
• Qualified to participate in JOANN’s 401(k) Retirement Plan with an employer % match
• Tuition Reimbursement
• Team Member Discount

This position will be located at:

425 Rohnert Park Expy W Rohnert Park, CA 94928-7907

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Rohnert Park, CA 94928: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location