SUMMARY The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader. BRAND AMBASSADOR AND CUSTOMER SERVICE Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor OPERATIONAL EXCELLENCE Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency BUSINESS ACUMEN Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management Works with store management to identify opportunities to drive the business and increase sales/profit INSPIRATIONAL LEADER Works closely with Store Management to identify key tasks and assists in delegating them to Team Members Follows up to ensure tasks are completed well and in a timely manner May act as MOD to open/close store when no member of store management is present Collaborates with other Team Members or store management on projects in a professional manner QUALIFICATIONS Must be 18 years or older and have a high school diploma or equivalent 1 years of supervisory experience in a customer centric environment Available to work a flexible schedule, including days, evenings, weekends and holidays PHYSICAL REQUIREMENTS Stand during an entire shift (other than normal break time) Continuously walk around all areas of the store throughout shift Read written instructions, reports, and other information on paper and computer screens Orally communicate with customers and other team members on consistent basis throughout their shift Input data on computer keyboard and handheld units Use 2-way radios (hear incoming messages and provide verbal response) Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor Lift, place, and arrange items on shelves and racks Bend down and reach above head Climb and descend ladder Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis) This position will be located at: 2105 S Rochester Rd Rochester Hills, MI 48307-3859 Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members: Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time 401(k) Retirement Plan with an employer % match and Employee Stock Purchase Plan Tuition Reimbursement Team Member Discount For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/ JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN. JOANN is committed to providing our Team Members with a benefits program that promotes Physical, Financial, and Emotional Wellbeing. Click Here to explore all that JOANN has to offer. JOANN is a creative and dynamic company buzzing with energy and passion for inspiring creativity to help our customers find their happy place. Rooted in Cleveland since 1943, we are now more than 870 stores strong, and continue to grow as a company and a brand during this exciting time for our industry. A career at JOANN offers you the chance to stand out, collaborate creatively with cross-functional team, and enjoy both personal and professional growth. Creativity is in our DNA. All creative thinkers take risks. They rely on instincts others don't have. They take leaps of faith without safety nets. And they have a vision others don't see. Our founders were just these sort of thinkers. In 1943, Hilda and Berthold Reich sold cheese and fancy-foods in Cleveland when their friends asked them to consider selling fabric. Without the Reichs' courage to take the leap of faith needed to re-invent themselves, the Cleveland Fabric Shop would never have been born, let along grow into the largest fabric and craft retailer in the country. We're proud of this history, and are looking for creative thinkers, risk-takers, and other people with vision to join our team and help carry on the tradition of helping people make things with their minds, hands and, hearts. California Privacy Rights Act