About the Role 

The Customer Service Representative is responsible for the day-to-day organization and coordination of business operation duties and Customer Care procedures. This position involves high-level contact and effective communication with internal management, outside agencies, and customers. This position requires the ability to multi-task and work in a fast-paced environment to support all facets of daily operation. Work must be performed in a timely and accurate manner, always preserving confidentiality and security of information. Independent judgment is required to plan, prioritize, and organize a diversified workload.

Essential Function / Duties

• Customer Care
  • Log and manage the quoting/proposal process and required documentation
  • Customer proposal development and support
  • Complete order entry of received orders from customers
  • Manage the Open Order process and submit relevant information to the customer
  • Assist with the product delivery process associated with customer shipments
  • Coordinate and close any invoicing and shipping discrepancies with the customer
  • Customer service and complaint handling
• Business Operation Support
  • Manage CRM and marketing databases 
  • Support business development efforts with information gathering, spreadsheet creation, and customer communication
  • Schedule and manage logistics for in-house and off-site meetings, trade shows, customer visits, and webinars 
  • Assist with the creation and routine reporting of business development, R&D, and operational metrics
  • Assist with budgeting efforts
  • Support lean manufacturing techniques (e.g. Standard work, 5S, Production Leveling, Kanban, Kaizen, etc.
• Other duties
  • Deliver presentations to various groups
  • Any other appropriate duties as identified by supervisor

*This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions*

Work Schedule / Supervision

Position: Full-time; 40 hours per week: can be substantially more: possible 5% travel with overnight stays out of town 

Position Status:Exempt Status: without compensation and without notice

Recommended Education / Experience

Education: High School diploma required, 2-year degree in business or related field preferred.

Experience: 5 years of experience as an Office Manager or Customer Service agent; with Microsoft Office applications (e.g. SharePoint, Word, Excel, PowerPoint): ERP experience and written and verbal presentation skills; strong organizational and planning skills. 

*See Job Description for more details*

About the Company

Able Medical Devices is a leader in contract manufacturing and development. Able partners with companies seeking first class, outsourced services from design & development to comprehensive finished goods manufacturing. The company's extensive expertise includes working with surgeons and OEM's in spine, trauma and cardiothoracic markets. Able specializes in developing full surgical systems as well as custom instrumentation. Please visit our website www.ablemedicaldevices.com to learn more about the company.

Able Medical Devices is a portfolio organization of the J.M. Longyear family of companies. Headquartered in Marquette, Michigan, J.M. Longyear is a privately held asset-based manager with 150 years of experience growing long-term value. Longyear's interests span a vast spectrum of markets that include forestry and land management, mining & metals, hardwood products, manufacturing, real estate, and medical device products. Please visit www.jmlongyear.com for more information.