4 IPS Account Lead Director, PDS Projects Jobs in Dallas, TX
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IPS Account Lead Director, PDS Projects
$103k-143k (estimate)
Full Time | Business Services
1 Month Ago
JLL is Hiring an IPS Account Lead Director, PDS Projects Near Dallas, TX
Job Responsibilities:
Deliver Client Satisfaction
* Work with Manager to execute the strategy of the account plan ensuring continuous alignment with the client objectives and interests
* Ensure a consistent, positive, productive and team oriented culture is maintained that aligns with Firm's principles
* Drive the account plan to deliver high quality measurable results which exceed the client's expectationsand Firm goals and objectives
* As the SPOC for account(s), deliver projects through local markets resources, and client project resources and leverage experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
* Proactively solicit and respond to feedback and input from client
* Establish and maintain effective relationships with customers and gain confidence, trust and respectin members of the client, the account team and the Firm
*Implement firm best practices and opportunities to improve service delivery and benefit to Client
* Maintain an evergreen and always improving approach to day-to-day operations, procedures and service delivery methodologies used on account inclusive of practicing JLLs continuous improvement process
* At times serve in a SME role supporting account leads and manager with activities related to starting up new accounts or restructuring existing accounts, lead the implementation of existing new or improved account service delivery procedures, updating account play-books and data warehousing technology ensuring alignment with Client goals and objectives, KPIs and JLL best practices
Applicable to variable resources and Markets' based professionals:
* Develop relationships internally with PDS Markets Leads to ensure appropriate experience level project delivery resources are assigned to projects in support of the account plan
* Partner with PDS Markets Leads when securing project delivery resources to ensure the compensation allocated between cost centers is reasonable, logical, follows policy and does not burden or negatively impact either party's expected financial performance.
* Communicate sufficiently in advance sharing clear expectations of Markets' resources, account specific tools to be leveraged, an up-to-date account play-book, detailed outline of Markets' responsibilities and scope of services, and special account requirements.
* Monitor project delivery progress and performance and provide continued support to ensure success addressing any issues not meeting account expectations immediately with Markets Leads
* Recognize and bring awareness to successes
Contribute to Account / Firm Financial Results
* Manages account financials to ensure plan is met or exceeded in both growth and profitability
* Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
* Mitigate risk for the organization by ensuring A/R is maintained below 60 days payable
Contribute to the Growth of the Firm
* Recognize opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
* Become a reference for best-in-class service delivery that can be leveraged to expand JLL's business
* Bring to the organization any leading practices and/or innovations developed on the account to the Firm
* Identify opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
* Become internal reference for best-in-class service delivery that can be leveraged to expand
* Partner with manager and peer Account Leaders to ensure consistency where such benefits the Firm and Clients as well as contribute to the continued improvement, growth and evolution of the overall IPS Markets Team
* Produce and present an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
* Understand the fundamentals of the outsourcing business and the real estate industry
* Facilitate and ensure comprehensive, periodic, and formal business reviews are conducted with the client
Job Requirements:
* A bachelor's degree in addition to a broad range of business experience acquired through previous work experience
* MBA or similar post-graduate studies highly desired
* LEED, AIA, PE, PMP preferred
* 3 to 5 years of relevant experience
* Client Focus
* Concise Communicator
* Results Driven
* Natural Coach
* Drives Growth
* Solutions Oriented
* Firm Knowledgeable
Physical Work Requirements & Work Conditions:
* Position may work primarily at JLL Office, work from home, at client site or project location or varying combinations of all but in each case will include high daily client and contractor interaction.
* Face to face and/or remote daily interpersonal interaction is required in order to perform the job.
* Travel will be based upon client and or account specifics and may at time be needed and can range from 0-4 nights per week.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Deliver Client Satisfaction
* Work with Manager to execute the strategy of the account plan ensuring continuous alignment with the client objectives and interests
* Ensure a consistent, positive, productive and team oriented culture is maintained that aligns with Firm's principles
* Drive the account plan to deliver high quality measurable results which exceed the client's expectationsand Firm goals and objectives
* As the SPOC for account(s), deliver projects through local markets resources, and client project resources and leverage experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
* Proactively solicit and respond to feedback and input from client
* Establish and maintain effective relationships with customers and gain confidence, trust and respectin members of the client, the account team and the Firm
*Implement firm best practices and opportunities to improve service delivery and benefit to Client
* Maintain an evergreen and always improving approach to day-to-day operations, procedures and service delivery methodologies used on account inclusive of practicing JLLs continuous improvement process
* At times serve in a SME role supporting account leads and manager with activities related to starting up new accounts or restructuring existing accounts, lead the implementation of existing new or improved account service delivery procedures, updating account play-books and data warehousing technology ensuring alignment with Client goals and objectives, KPIs and JLL best practices
Applicable to variable resources and Markets' based professionals:
* Develop relationships internally with PDS Markets Leads to ensure appropriate experience level project delivery resources are assigned to projects in support of the account plan
* Partner with PDS Markets Leads when securing project delivery resources to ensure the compensation allocated between cost centers is reasonable, logical, follows policy and does not burden or negatively impact either party's expected financial performance.
* Communicate sufficiently in advance sharing clear expectations of Markets' resources, account specific tools to be leveraged, an up-to-date account play-book, detailed outline of Markets' responsibilities and scope of services, and special account requirements.
* Monitor project delivery progress and performance and provide continued support to ensure success addressing any issues not meeting account expectations immediately with Markets Leads
* Recognize and bring awareness to successes
Contribute to Account / Firm Financial Results
* Manages account financials to ensure plan is met or exceeded in both growth and profitability
* Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
* Mitigate risk for the organization by ensuring A/R is maintained below 60 days payable
Contribute to the Growth of the Firm
* Recognize opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
* Become a reference for best-in-class service delivery that can be leveraged to expand JLL's business
* Bring to the organization any leading practices and/or innovations developed on the account to the Firm
* Identify opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
* Become internal reference for best-in-class service delivery that can be leveraged to expand
* Partner with manager and peer Account Leaders to ensure consistency where such benefits the Firm and Clients as well as contribute to the continued improvement, growth and evolution of the overall IPS Markets Team
* Produce and present an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
* Understand the fundamentals of the outsourcing business and the real estate industry
* Facilitate and ensure comprehensive, periodic, and formal business reviews are conducted with the client
Job Requirements:
* A bachelor's degree in addition to a broad range of business experience acquired through previous work experience
* MBA or similar post-graduate studies highly desired
* LEED, AIA, PE, PMP preferred
* 3 to 5 years of relevant experience
* Client Focus
* Concise Communicator
* Results Driven
* Natural Coach
* Drives Growth
* Solutions Oriented
* Firm Knowledgeable
Physical Work Requirements & Work Conditions:
* Position may work primarily at JLL Office, work from home, at client site or project location or varying combinations of all but in each case will include high daily client and contractor interaction.
* Face to face and/or remote daily interpersonal interaction is required in order to perform the job.
* Travel will be based upon client and or account specifics and may at time be needed and can range from 0-4 nights per week.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$103k-143k (estimate)
POST DATE
03/10/2024
EXPIRATION DATE
05/09/2024
WEBSITE
us.jll.com
HEADQUARTERS
SAINT LOUIS, MO
SIZE
>50,000
FOUNDED
1997
CEO
JAMIE L LIPPERT
REVENUE
$10B - $50B
INDUSTRY
Business Services
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