184 Coworking Community Manager Jobs in Washington, DC
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The American College of Obstetricians and Gynecologists
Washington, DC | Full Time
$95k-131k (estimate)
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$95k-131k (estimate)
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Coworking Community Manager
$109k-141k (estimate)
Full Time | Business Services
11 Months Ago
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JLL is Hiring a Coworking Community Manager Near Washington, DC
Coworking Community Manager
If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL!
The Coworking Community Manager's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space. This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.
JOB DUTIES
Business Development, Sales and Account Management
Assists the Center Manager with conducting tours and qualifying incoming leads
Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
Support new member orientation to the workplace
Collect and process payments
Maintain member portal, keeping information current
Help with member retention and ensure positive client experiences
Center Management
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Customer Service
Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
Act as a host of the workplace while facilitating the interaction of the community
Be well known, easily recognized and well appreciated by the employees
Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
Drives behavioral changes needed to support a coworking space (i.e. hoteling etiquette)
Review client experience and identify areas for improvement
Foster a sense of inclusivity where fresh ideas are welcome
Events & Programming
Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
Future members: Lead generation and sales-related events
Local community: Identify outside organizers and encourage them to use our event space.
Create robust programming and event program within Flex budget
Oversee events, including catering, event check-in, and clean-up
Curate a robust offering of meaningful programming for Center members and visitors
Create marketing collateral for events and programming initiatives
Plan open-house events that align with Center Manager's marketing strategy
Manage communications within the space and through digital vehicles
Negotiate event and programming vendor contracts
Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status
Process all event accounts receivable checks and other financial reporting in a timely manner
Other reports, duties, meetings TBD
SKILLS AND APTITUDES
Superior knowledge of coworking space functionality
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of clients and members
Must have high proficiency in MS Excel and other spreadsheets, experience with CRMs, i.e. Salesforce, Caterease, etc.
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client request
Motivated self-starter and creative problem-solver who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeaner and appearance
Contract negotiation experience
Candidates with outside sales experience is a plus
Flexible and adaptable
Punctual and consistent
Computer literacy, specifically MS Office applications and Internet
Social Media literacy - specifically managing company accounts - Facebook, Twitter and Instagram
Commitment to company values
EDUCATION AND EXPERIENCE
Bachelor's degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 2-6 years of experience
Demonstrates project management skills
Highly technically capable
Able to understand and work with the variety of hardware and software applications that our space depends on
Experience managing corporate social media campaigns
Experience with written content generation in a business environment and basic graphic design skills are a plus
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL!
The Coworking Community Manager's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space. This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.
JOB DUTIES
Business Development, Sales and Account Management
Assists the Center Manager with conducting tours and qualifying incoming leads
Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
Support new member orientation to the workplace
Collect and process payments
Maintain member portal, keeping information current
Help with member retention and ensure positive client experiences
Center Management
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Customer Service
Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
Act as a host of the workplace while facilitating the interaction of the community
Be well known, easily recognized and well appreciated by the employees
Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
Drives behavioral changes needed to support a coworking space (i.e. hoteling etiquette)
Review client experience and identify areas for improvement
Foster a sense of inclusivity where fresh ideas are welcome
Events & Programming
Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
Future members: Lead generation and sales-related events
Local community: Identify outside organizers and encourage them to use our event space.
Create robust programming and event program within Flex budget
Oversee events, including catering, event check-in, and clean-up
Curate a robust offering of meaningful programming for Center members and visitors
Create marketing collateral for events and programming initiatives
Plan open-house events that align with Center Manager's marketing strategy
Manage communications within the space and through digital vehicles
Negotiate event and programming vendor contracts
Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status
Process all event accounts receivable checks and other financial reporting in a timely manner
Other reports, duties, meetings TBD
SKILLS AND APTITUDES
Superior knowledge of coworking space functionality
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of clients and members
Must have high proficiency in MS Excel and other spreadsheets, experience with CRMs, i.e. Salesforce, Caterease, etc.
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client request
Motivated self-starter and creative problem-solver who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeaner and appearance
Contract negotiation experience
Candidates with outside sales experience is a plus
Flexible and adaptable
Punctual and consistent
Computer literacy, specifically MS Office applications and Internet
Social Media literacy - specifically managing company accounts - Facebook, Twitter and Instagram
Commitment to company values
EDUCATION AND EXPERIENCE
Bachelor's degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 2-6 years of experience
Demonstrates project management skills
Highly technically capable
Able to understand and work with the variety of hardware and software applications that our space depends on
Experience managing corporate social media campaigns
Experience with written content generation in a business environment and basic graphic design skills are a plus
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$109k-141k (estimate)
POST DATE
05/15/2023
EXPIRATION DATE
04/02/2024
WEBSITE
us.jll.com
HEADQUARTERS
SAINT LOUIS, MO
SIZE
>50,000
FOUNDED
1997
CEO
JAMIE L LIPPERT
REVENUE
$10B - $50B
INDUSTRY
Business Services
Related Companies
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The following is the career advancement route for Coworking Community Manager positions, which can be used as a reference in future career path planning. As a Coworking Community Manager, it can be promoted into senior positions as a Vice President of Commercial Property Management that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Coworking Community Manager. You can explore the career advancement for a Coworking Community Manager below and select your interested title to get hiring information.
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