Position Title: Donor Database Associate

Organization: Jewish Family Service of San Diego

Department: Development/Advancement

Position Type: Full-Time (37.5 hours/week), Non-Exempt

Reports To: Donor Database Manager

Pay Rate: $21.75-$23.50/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Advancement Services team as the Donor Database Associate. In this role, you have the opportunity to use your organizational and analytical skills, and data entry experience to make a meaningful difference in your community and help change lives across San Diego. The Donor Database Associate plays an integral role on the team and supports the entire agency by assisting with the accurate recording and processing of over 7,000 donor gifts and corresponding acknowledgements annually. This position partners with other members of the team to maintain data integrity, and provides additional support to the Advancement staff to help achieve fundraising goals. This position reports directly to the Donor Database Manager and works closely with the other Donor Database Associates and the rest of the Advancement Services team.

Responsibilities:

• Records all gifts accurately using the Raiser’s Edge database
• Selects, prepares, proofreads, and sends appropriate individualized acknowledgements for all gifts based on predetermined criteria
• Processes and handles credit card information securely and accurately
• Ensures acknowledgement letters are accurate and complete for donors and mailed out within 48 hours of receipt of gift
• Processes data being communicated between the Raiser’s Edge and Luminate Online
• Assists the Advancement Team with data entry and donor record upkeep, in addition to other administrative tasks related to donor data management and stewardship
• Handles inbound and outbound calls to donors, volunteers, and staff, in a professional and friendly manner
• Organizes, creates, and maintains Development records, files, and other materials
• Provides support at charitable events, including registration and donation processing
• Maintains and performs record and data cleanup/updates in Raiser’s Edge to ensure consistency and integrity
• Processes all checks received by mail daily and works with other staff members to prepare daily deposit log

Skills/Abilities That Are a Must-Have:

• Intermediate or Advanced data entry skills
• Accuracy and strong attention to detail
• Intermediate working knowledge of Word, Excel, and Outlook, and managing data in a Windows environment
• Effective organizational skills and ability to prioritize tasks
• Works independently and collaboratively with minimal supervision
• Comfortable asking questions and seeking additional training to execute tasks
• Ability to work in a fast-paced environment
• Excellent telephone and oral communication skills
• Excellent spelling, grammar, and written communication skills
• Ability to problem solve in complex situations
• Ability to analyze and organize data
• Eagerness to participate in additional classes and trainings, or obtain additional certifications
• Positive and professional demeanor and demonstrates integrity, accountability, and confidentiality with internal and external partners

Skills/Abilities We’d Like You to Have:

• Working knowledge of a general ledger and gift coding structure
• Strong mathematical skills and basic understanding of accounting concepts as it relates to handling and processing donations
• Ability to identify process improvement and desire to create, streamline and update processes
• Experience working with donor management software, such as Raiser’s Edge, Salesforce, or Altru, is a plus

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.