Purpose:

Under direct supervision of Department Director, the Operations Manager manages and monitors contract statements of work, oversees proper completion of subcontracting work and payments, manages department purchasing, ensures safety protocols are implemented and followed, and provides team coverage when needed including backing up the Director, Assistant Director, Contract Facilities Supervisors and Vocational Trainers. Assists with contract development and opening new sites, as needed.

Responsibilities

• Directly supervises Contract Facilities Supervisors. Trains/mentors to refine approaches to daily activities, issues/concerns to improve quality of services provided to customers and clients.
• Ensures department meets statements of work and contractual requirements. Reviews effectiveness of services and efficiency of service delivery using data; makes recommendations for improvement. Implements system changes to enhance productivity and quality of services.
• Provides back-up for team members including; the director, assistant director, contract facilities supervisor and daily site coverage, as needed.
• Oversees the scheduling of subcontractors’ performance, ensures quality compliance and payments are processed in a timely manner.
• Implements precautions and monitors safety at all facilities regarding the department’s work. Attends department and site safety meetings.
• Analyzes and develops monthly budget variance reports. Discusses outcomes with the Director prior to submission to the finance department.
• Supervises purchasing for the department, ensuring that budgetary requirements are being met.
• Assists with the development of site contracts and ensures compliance.
• Implements Agency policy and procedure according to legal, professional, accreditation and funding bodies’ requirements. Designs, revises, and monitors methods and procedures according to program requirements.
• Assists in preparing for departmental audits, surveys, accreditations.
• Represents JCFS Chicago to outside professional, lay, and government groups. Participates as appropriate in professional, civic and community associations. Maintains liaison with other JCFS departments and services.
• As new contracts are awarded, assists with the implementation of the new services including but not limited to, hiring and training staff, developing procedures for service delivery, establishing relationships with new stakeholders, and organizing physical spaces for the maximizing of efficiencies.
• Carries out responsibilities in accordance with professional standards. Works cooperatively with co-workers and maintains congenial relationships with Agency employees, clients/consumers, and outside representatives. Where appropriate, demonstrates empathy and concern in client/consumer interactions. Complies with all appropriate Agency policies and procedures.
• Submits required reports within proper timelines, as directed and required.
• Follows prescribed safety procedures. Acts to ensure safety for self, co-workers and clients.

Traits/Competencies:

• Actively listens to staff and customer needs, expectations and struggles then responds to them in a timely and effective manner.
• Maintains effective relationships with clients, customers, vendors, subcontractors, internal and external stakeholders.
• Confident leader and mentor. Earning and maintaining trust and respect.
• Where appropriate, demonstrates empathy and concern in interactions.
• Carries out responsibilities in accordance with professional standards.
• Works cooperatively with co-workers and maintains congenial relationships with Agency employees, clients, and outside representatives.
• Complies with all appropriate Agency policies and procedures.
• Ability to analyze situations and implement processes for improvement.

Decision Making Authority

• Acts with full independence and uses own judgment to meet significant organizational goals.
• Maintains effective relationships with customers and earns their trust and respect.
• Coaches team members to fully understand their roles, responsibilities, and performance standards. Provides ongoing feedback and support as employees strive to achieve expectations.
• Provides guidance and supervision to staff on proper techniques of services to be delivered.
• Collaborates with staff, other departments, and team to research, develop and implement suggestions for improvement of processes or services.

Key Interactions

• Clients
• Department Staff
• Customers
• External Agencies
• Vendors
• Subcontractors
• Families
• Agency Staff

Requirements

• Bachelor’s degree from four-year college or university preferred. Janitorial experience and 3 years managerial multiple site experience required.
• Experience/knowledge of working with people with disabilities a plus. Working with people with disabilities a plus.
• Demonstrates ability to manage contracts and establish relationships with customers. Able to solve problems with little to no disruption of services.
• On-call 24/7 including weekends and holidays. When necessary, will go to a facility to implement and monitor solutions to issues.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrated ability to establish and maintain effective business relationships. Excellent written and oral communication skills.
• Working knowledge of Microsoft Office programs at minimum intermediate level required. Ability to learn and function effectively in Agency databases.
• Must be able to operate a motor vehicle, possess a valid driver’s license, and have reliable transportation to locations that may not be accessible via public transportation.
• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals, to write routine reports and correspondence, and to speak effectively before groups.

What you’ll love about us:

• Time off: Paid time off varies by position – can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.
• Benefits: Medical, dental, and vision insurance. 401(k) with base contribution and match. Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, 6 weeks paid parental leave, and much more.
• Compensation: the minimum compensation for this position is $62,400. Experience will be considered to determine final compensation.

JCFS Chicago is an Equal Opportunity Employer/Minority/Female/Disability/Veteran. JCFS Chicago provides a reasonable accommodation to those who need assistance in completing this application. JCFS Chicago is committed to serving the needs of the diverse Chicago metropolitan area. Accredited by COA, Charter member of CWLA, licensed by DCFS.

Education

• Bachelors or better in Business Administration