At the Jewish Association on Aging – a Pittsburgh based, progressive, not-for-profit health care organization -we look beyond experience and skills, we look for people who are kind and compassionate at heart. If you are a committed and caring person who wants to make a difference in the lives of seniors and their families, the JAA is the place for you!

JOB DESCRIPTION

Job Title: Clinical Manager Division: Home Health

JOB SUMMARY:

This position is directly responsible for the management of Home Health clinical operations and processes. With direction from the Director, the Clinical Manager implements the mission, operational and strategic plans, and the patient-centered framework of JAA Home Health Services. Assists with the development, implementation, and evaluation of referral systems and practices, and facilitates clinical management of patients receiving care.

The Clinical Manager assists the Director in overseeing all aspects of service delivery, including patient referral, assignments/schedules, care plan development, ongoing patient care, documentation and customer satisfaction with services. Participates in the development of practice standards including measurement and trending of patient outcomes related to care, and maintains services under pertinent Federal and State requirements. Collaborates with the Director to meet clinical, operational and financial objectives.

JOB DUTIES / RESPONSIBILITIES:

• Providing excellent customer service to the residents and to coworkers by demonstrating respect and concern.
• Oversees delivery of patient services and compliance with agency policies
• Assigns the patients to clinical personnel and is responsible for personnel’s schedules to ensure that appropriate care is delivered in an efficient manner
• Uses the principles of patient-centered, family-focused care to interact with patients, families, physicians, and other care providers and to intervene when necessary to achieve desired outcomes
• Assures that all personnel deliver respectful care consistent with the patient/family’s home, cultural, and environmental circumstances
• Promotes the development of practice standards using clinical best practices and current clinical research findings
• Assists with establishment, monitoring and maintenance of clinical documentation that makes evident patient/family needs, interventions, and care that is in accordance with clinical, quality and regulatory requirements
• Conducts regular interdisciplinary team meetings with all disciplines to promote information exchange, determine care assignments, and to promote integration of care plan
• Participates in field visits and conducts supervisory visits to supervise staff within the area of responsibility and conducts written performance evaluations
• Visits customers (e.g., SNFs, ALFs, physicians, family members) to follow up on satisfaction of home health services
• Maintains clinical records, statistics, and reports needed for purposes of evaluation and reporting
• Assures compliance with all local, state and federal laws regarding licensure and certification of home health clinical personnel. Knows and holds staff accountable for care based on contractual and reimbursement regulations/requirements.
• Assures effective liaison with physicians and other healthcare referral resources to facilitate referrals, continuity of care and transition of care
• Develops, understands, interprets and operationalizes policies, procedures, safety practices, and emergency plans for the safe and effective delivery of services
• Orients new clinical personnel. Validates clinical staff competencies
• Oversees the implementation of ongoing staff development based on Home Health objectives. Assures that all clinical personnel are individually competent and have opportunities for individual and service-oriented growth
• Implements progressive disciplinary process when appropriate and works in collaboration with Director regarding any staff personnel’s disciplinary process
• Assists with the recruitment and retention of all clinical personnel. Provides a work environment that promotes unity between/among others, trust, risk-taking, and open communication
• Manages by planning and priority setting, organizing work, keeping daily operations functioning, setting frequent, attainable agendas/goals, making decisions based on mission and services
• The Clinical Manager acts on behalf of the Director in the event of the Director’s absence
• Participates in quality assessment activities
• All other duties as assigned

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:

• Registered Nurse, licensed to practice in the State of Pennsylvania
• Minimum of two years of field experience in home health
• BS degree from an accredited Nursing program preferred
• Home health supervisory/management experience preferred
• Current driver’s license and automobile insurance with availability of a car during working hours

REQUIRED SKILLS AND ABILITIES:

• Ability to coordinate services
• Ability to assess patient needs
• Effective communication and presentation skills
• Basic computer skills with knowledge of Microsoft office.
• Excellent interpersonal skills
• Problem analysis and problem resolution
• Customer focused
• Ability to lift a minimum of 50 pounds
• Ability to push/ pull a minimum of 50 pounds

SUPERVISED BY: Director of JAA Home Health

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job effectively. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any job related function as directed by their supervisor(s)

The Jewish Association on Aging (JAA) is committed to achieving the highest standards of professionalism, ethical conduct and resident care in its operations and activities, and the JAA complies with all laws and legal requirements while respecting the rights of residents and employees alike.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person