Job Description

POSITION TYPE / EXPECTED HOURS OF WORK

This is a full-time position. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours a week.

Summary/Objective Responsible for providing effective customer service for all internal and external customers by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Maintain internal customer service programs.

Responsibilities and Duties

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Effectively communicates timely and accurate information in response to incoming customer inquiries via phone, email and e-commerce platforms. This includes but is not limited to checking pricing, cross referencing parts, part availability, technical product assistance, shipping information as requested and customer troubleshooting to resolve issues.

· Processes customer orders on all platforms, as well as processing changes, returns, shipping issues, quality issues, damages and shortages according to established department policies and procedures.

· Rotate reviewing orders for other customer service representatives against customer PO.

· Offers professional assistance to customers over the phone, via e-mail, e-commerce and documents customer issues on internal customer satisfaction report.

· Creates letters of domestic certification, steel origin, performance standards, etc.

· Manages and tracks data internally, for customer "ship to," price sheets, new customer profiles and other various data tables.

· Confirm customer specific information is correct in the JSI label database using company specific software. (Syteline – Cloud Suite Industrial)

· Set up new customer accounts in Syteline – Cloud Suite Industrial via customer information form (provided by sales) –to ensure the correct customer profile is completed

· Interaction with night shift in shipping to provide direction on orders.

· Works with management to help implement a comprehensive E-Commerce strategy for new and existing accounts as well as implementing on-line promotions.

Competencies

· Customer/Client Focus.

· Problem Solving/Analysis.

· Social Skills

· Analytical Skills

· Time Management

· Communication Proficiency

· Teamwork Orientation

· Technical Capacity

· Thoroughness

· Strong Interpersonal Skills

· Ability to Work Closely with Others

Qualifications and Skills

Required Education and Experience

· High school diploma or GED

· Relative experience to customer service experience and digital marketing

· Computer experience / MS Office

Preferred Education and Experience

· Customer service experience with independent sales force.

· Knowledge of strut fittings, accessories and mechanical hangers are a plus.

· One year of previous customer service experience or relative experience.

· EDI experience a plus.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

No travel is expected for this position.

AAP/EEO Statement Jet Stream International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jet Stream International complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Jet Stream International expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Jet Stream International’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary starting from $17 hourly

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Willingness to undergo a background check and pre-employment drug screen as applicable to state and federal laws?
• Have you ever created letters of domestic certification, steel origin, performance standards, simple quoting.
• Please list any skills or experience that may be related.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: In person